ROSS L. KILLEBREW
Miami,Florida
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
2026
2026
years of professional experience
Work History
Vehicle Purchase Agent III
Pick-n-Pull
2022 - Current
- Managing inbound or outbound calls via emails ensuring escalated customer issues are handle in a timely manner
- Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue, and profits.
- Sourced and qualified bidders, obtained favorable pricing and finalized contracts.
Customer Experience Specialist
Belami E-Commerce
2019 - 2022
- Managed customer inquiries for orders, returns, and replacements while processing payments and refunds accurately.
- Consistently met performance goals and supported workflow improvements to increase efficiency.
- Delivered exceptional customer service using strong product and service knowledge.
Merchant Support Specialist
Postmates
2016 - 2018
- Managed escalated merchant tickets and resolved complex order and account issues.
- Developed and maintained communication and support content for merchant-facing systems.
- Reported performance data and supported IT troubleshooting to improve system accuracy and operational efficiency.
Shift Supervisor
CVS Caremark
2014 - 2016
- Supervised daily operations, managed store keys, alarms, and cash control procedures.
- Conducted bookkeeping, inventory, and loss prevention activities.
- Trained and developed new employees to meet corporate standards and customer service goals.
Ramp Operations & Ticket Agent
Frontier Airlines
2013 - 2014
- Verified and cleared flight information while assisting travelers with check-in and boarding.
- Supported passengers with special assistance needs.
- Maintained tarmac and ramp security per airline and federal safety regulations.
Education
Bachelor of Science - Agricultural Business
Tennessee State University
Nashville, TN01.2012
High School Diploma -
White Station High School
Memphis, TN01.2008
Skills
- Platforms: Slack, Zendesk, Tyme Shift, ADP
- Tools: Microsoft Teams, Word, Excel, Outlook, Access, API systems
- Competencies: Data Analysis, Adaptability, Decision-Making
Accomplishments
- Postmates: Content Beta-Testing Management
- Graduated Magna Cum Laude
- Vice President, Minorities in Agriculture, Natural Resources & Related Sciences (TSU)
- TLSAMP (Louis Stokes Alliance) – Management & Recruitment Team
- HBCU-UP STEM Mentor and Tutor
Timeline
High School Diploma -
White Station High School
Vehicle Purchase Agent III
Pick-n-Pull
2022 - Current
Customer Experience Specialist
Belami E-Commerce
2019 - 2022
Merchant Support Specialist
Postmates
2016 - 2018
Shift Supervisor
CVS Caremark
2014 - 2016
Ramp Operations & Ticket Agent
Frontier Airlines
2013 - 2014
Bachelor of Science - Agricultural Business
Tennessee State University