Eleah Marquez

Corona,CA

Summary

Adept at elevating customer experiences, I leveraged strong multitasking and active listening skills at El Patron Restaurant to enhance service delivery and guest satisfaction. Demonstrated proficiency in cash handling and complaint resolution, significantly contributing to a positive dining environment. My collaborative spirit and dedication to cleanliness have consistently supported team efforts in achieving operational excellence.

Overview

years of professional experience

Work History

Waitress

El Patron Restaurant

06.2022 - Current

Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Used cash registers and credit card machines to cash out customers.
Answered customers' questions, recommended items, and recorded order information.
Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Order Filler

Big 5 Distribution Center

12.2020 - 09.2021

Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
Utilized advanced software tools for tracking orders, enabling seamless communication between departments and improved overall workflow.
Printed labels, packaged boxes, and loaded into outbound containers.
Picked and packed order items.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Greeted store customers and discussed needs.
Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
Received new stock and input values into computer system.

Fulfillment Center Warehouse Associate

Amazon

01.2020 - 11.2020

Prepared orders for shipment by picking, packing, and labeling merchandise.
Worked safely around moving machinery.
Performed inventory control, such as counting, and stocking merchandise.
Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
Consistently lifted materials weighing as much as 50 pounds.
Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Maintained clean, orderly work environment free of hazards.
Assisted in reducing product damage by properly handling and storing materials.

Deli Clerk

Stater Bros

10.2017 - 12.2019

Greeted customers at counter to fulfill requests and answer questions.
Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
Learned other teammates' work tasks to train as backup.
Monitored inventory levels to order new supplies and maintain consistent stock.
Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers.
Kept up-to-date with latest food safety regulations, applying new standards to daily operations.
Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
Engaged with customers to receive feedback on deli offerings, using insights to make targeted improvements.

Education

High School Diploma -

Canyon Springs High School

Moreno Valley, CA

06-2017

Skills

Customer service
Strong multitasking
Greeting guests
Team collaboration
Cleanliness
Cash handling

Handling complaints
Payment processing
Order taking
Memory retention
Active listening
Menu presentation

Timeline