Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Eleanor Antonio

San Jose,CA

Summary

Dynamic professional with a strong history of managing events from inception to completion and optimizing schedule coordination. At Randstad RiseSmart, led process enhancements that significantly improved efficiency and productivity. Adept at fostering team collaboration, delivering exceptional customer service, and excelling in both strategic planning and interpersonal communication.

Overview

20
20
years of professional experience

Work History

Sales Associate

Lacoste
Milpitas, CA
11.2023 - Current
  • Greet and deliver exceptional service to customers.
  • Provide accurate information about products, prices and services.
  • Process transactions using a point-of-sale system.
  • Build relationships with customers to encourage repeat business.
  • Assist teammates with sales-processing tasks to meet daily sales goals.
  • Receive and display product shipments on store retail shelves upon delivery.
  • Train new team members in cash register operation, stock procedures, and customer services.
  • Watch for and recognize security risks and thefts to prevent or handle situations.
  • Participate in monthly physical inventories to confirm accuracy of system records.

Nanny/Caregiver

Goslin Family
San Jose, CA
05.2017 - 01.2025
  • Promoted good behaviors by using positive reinforcement methods.
  • Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
  • Prepared healthy and well balanced meals and snacks for child.
  • Dressed child and changed diapers.
  • Minimized TV and mobile device time by engaging child with games and reading books.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.

Operations Specialist

Randstad RiseSmart
San Jose, CA
04.2023 - 12.2024
  • Supervised and motivated team members to achieve performance goals, tracking key metrics to identify areas for improvement.
  • Provided constructive feedback, and implemented process enhancements to drive efficiency and productivity.
  • Acted as the primary liaison between team members and upper management, ensuring clear communication and alignment.
  • Led weekly team meetings to discuss performance trends, challenges, and operational objectives.
  • Assisted in hiring, onboarding, and training new team members to strengthen team capabilities.
  • Collaborated cross-functionally to streamline workflows and improve overall business operations.
  • Utilized HubSpot automation tools to execute email campaigns, increasing engagement, registrations, and sales.
  • Developed and implemented a process that streamlined benefit distribution for over 7,000 participants (and growing) under their company's tuition reimbursement program.
  • Developed reports detailing operational performance and trends.

Enrollment Specialist/Scheduling Coordinator

Randstad RiseSmart
San Jose, CA
12.2019 - 04.2023
  • Boosted program visibility and credibility through strategic multi-channel outreach.
  • Partnered with leadership and account teams to resolve escalations and improve processes.
  • Optimized outreach scheduling using proprietary software, ensuring rapid participant connections.
  • Coordinated availability of career coaches and program participants for initial meetings.
  • Managed scheduling for up to 150 career coaches, maintaining accuracy, and adapting to changes.

Wedding/Event Planner

eL is for Love Event Planning
San Jose, CA
05.2012 - 03.2019
  • Planned and executed details for intimate to large weddings and private events.
  • Maintained vendor relations and served as point of contact for all selected vendors for each event.
  • Negotiated pricing and determined budgets with clients.
  • Excelled at managing high priority issues, complaints, concerns, and established a close relationship with clients.
  • Coordinated and designed entire wedding day/event timelines and schedules.
  • Prepared floral decorations and floral for the wedding party.
  • Supervised assistants; communicated week/day-of to assign duties and ensured they were on-task and on time.

Event Planner Intern

The Winery SF
San Francisco, CA
08.2011 - 11.2011
  • Organized corporate luncheons, dinners, conferences and private events.
  • Assessed events planning services and related costs.
  • Organized venue, budgets, guest lists, catering and event timelines.
  • Designed and maintained spreadsheets documenting vendor, facility and guest information.
  • Coordinated vendors, timelines and budgets for events.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Provided assistance to clients as day-of wedding/event coordinator.
  • Hosted wine tastings for private walk-ins and events.

Assistant Store Manager/Store Manager

Play @ Planet Funk
San Jose, CA - California
08.2007 - 03.2010
  • Mentored team on effective up-selling and cross-selling techniques.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Hired, trained and managed team of associates, including evaluating performance and enforcing disciplinary actions.
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning.

Sales Associate

Lacoste
San Jose, CA
08.2005 - 05.2008
  • Stayed informed on promotions, exchange guidelines, payment policies, and security practices.
  • Organized displays, stocked shelves, and maintained merchandising to enhance customer experience.
  • Assisted customers with product recommendations based on needs and preferences.
  • Fostered strong relationships with peers and management to drive sales and operations.
  • Developed a clientele base, providing updates on new products and exclusive promotions.

Education

Some College (No Degree) -

West Valley College
Saratoga, CA

Some College (No Degree) -

De Anza College
Cupertino, CA

High School Diploma -

Silver Creek High School
San Jose, CA
06.2004

Skills

  • Event Coordination & Planning
  • Calendar & Schedule Management
  • Performance-Driven & Results-Oriented
  • Strong Interpersonal & Team Collaboration Skills
  • Customer-Focused & Service-Driven Mindset
  • Effective Verbal & Written Communication
  • Creative Arts & Crafts Expertise
  • Activity Planning & Engagement
  • Empathetic & Collaborative Leadership
  • Proficient in Google Workspace, Microsoft Office, & HubSpot

Accomplishments

  • Contributed to and led a team that achieved three of the highest-grossing sales days, including a record $985K in a single day (Randstad RiseSmart).
  • Optimized automation and lead management workflows to improve global marketing revenue processes, driving a 20% increase (~$900K per quarter).
  • Successfully completed a leadership development workshop and earned certification, enhancing skills in team management, strategic decision-making, and effective communication (Randstad RiseSmart).
  • Collaborated with a team to reduce shrink from 10% to 0.85%, significantly improving loss prevention and operational efficiency (Lacoste).

Timeline

Sales Associate

Lacoste
11.2023 - Current

Operations Specialist

Randstad RiseSmart
04.2023 - 12.2024

Enrollment Specialist/Scheduling Coordinator

Randstad RiseSmart
12.2019 - 04.2023

Nanny/Caregiver

Goslin Family
05.2017 - 01.2025

Wedding/Event Planner

eL is for Love Event Planning
05.2012 - 03.2019

Event Planner Intern

The Winery SF
08.2011 - 11.2011

Assistant Store Manager/Store Manager

Play @ Planet Funk
08.2007 - 03.2010

Sales Associate

Lacoste
08.2005 - 05.2008

Some College (No Degree) -

West Valley College

Some College (No Degree) -

De Anza College

High School Diploma -

Silver Creek High School

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Eleanor Antonio