Eleanor Arreola
People Operations Manager
SAN LEANDRO,CA
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
Work History
People Operations Manager
East Bay Pediatrics
Orinda, CA
07.2020 - Current
- Medical Credentialing (10 providers), made sure all licensing and documents were kept up to date and current.
- Equipment management (repair and purchase new office equipment)
- Payroll (PRG system) Used technologically relevant digital systems to manage payroll and benefits programs.
- Project management (Google workspace, marketing, implementation of new phone system Nextiva and on-call paging system Hypercare)
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Processed employee claims involving performance issues and harassment.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
Chiropractic Assistant
Rise Bodyworks
Alameda, CA
03.2019 - 03.2020
- Greet and check-in all guests delivering excellent customer service
- Sanitized, restocked and organized exam rooms and medical equipment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Answer all incoming calls
- Schedule all services to include chiropractic, acupuncture, massage, and personal training
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Scheduled patient appointments for busy chiropractic practice
- Input patient data into computer system using Mindbody and checked information for accuracy.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
HR/Communications Manager
East Bay Pediatrics
Orinda, CA
02.2002 - 08.2018
- Delivering excellent customer service
- Scheduling (daily scheduling of all appointments for 10 providers)
- Front desk reception (greeting patients, collecting payments, scheduling follow-up appointments)
- Data entry (insurance/personal payments and posting of daily charges)
- Call center (scheduling appointments & billing inquiries for 10 providers)
- Payroll (preparation of employee’s work hours and verifying records for submission through ADP Workforce Now and Payroll Resource Group, process payroll bi-weekly)
- AP/AR
- Staff scheduling (inputting and covering all positions within our department using on-line scheduling Findmyshift.com)
- Manage 10 doctor’s schedules (input start and adjust as needed for coverage of two locations)
- Hiring and on-boarding of new staff (onboard through our HRIS, orientations, equipment set up)
- Manage staff of 30 that included both medical and support departments
- Meetings/Events (scheduled and planned general office meetings, created agendas, organized the catering and lead meetings as needed)
- Marketing (advertising and event planning to market the practice)
- Team building (created and planned events for staff and MD’s to promote team building)
- Office equipment (maintenance on all office equipment, purchased warranties and kept them up to date, ordered and set up the equipment as needed)
- Built and maintained relationships with key clinicians, spokespeople, advocates and opinion leaders.
Bookkeeper/Medical Biller
East Bay Pediatrics
Berkeley, CA
06.1995 - 06.2001
- Medical billing (billing of all medical services submitted by 8 providers)
- Customer service (daily communication with patients providers)
- Call center (scheduling of appointments & billing inquiries)
- Insurance posting (posting of all incoming insurance payments)
- Eligibility of benefits (verification of all insurance for pre-scheduled patients)
- Reception/front desk (greeting and checking in of all families as well as schedule any follow up appointments as needed.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Orchestrated medical coding, payment posting, accounts receivables and collections.
- Liaised between patients, insurance companies and billing office.
- Set up and maintained new electronic billing system.
- Filed and updated patient information and medical records.
- Prepared accounts with past due balances and transferred those cases to collection agency.
- Trained new employees on multiple medical billing programs and data entry software.
- Posted payments and collections on regular basis.
Education
Psychology
Chabot Community College
Hayward, CA 06.2019 - Current
Medical Assisting Certificate - Medical Assisting
Bryman College
Oakland, CA 05.1994 - 06.1995
High School Diploma -
Oakland High School
Oakland, CASkills
Workforce improvements
Timeline
People Operations Manager
East Bay Pediatrics
07.2020 - Current
Psychology
Chabot Community College
06.2019 - Current
Chiropractic Assistant
Rise Bodyworks
03.2019 - 03.2020
HR/Communications Manager
East Bay Pediatrics
02.2002 - 08.2018
Bookkeeper/Medical Biller
East Bay Pediatrics
06.1995 - 06.2001
Medical Assisting Certificate - Medical Assisting
Bryman College
05.1994 - 06.1995
High School Diploma -
Oakland High School
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