Eleanor C.Martin

.

-Inventory Management

-In-charge of Promotional Materials

-Customer Service

-Purchasing

-Office Management

-Petty Cash Handling and Management

• Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
• Developed strong relationships with clients through excellent customer service skills.
• Composed correspondence and promotional materials such as letters, emails, memos, reports and other documents.
• Created PowerPoint presentations for internal use or external clients when required.
• Coordinated and managed daily administrative operations of the office.
• Performed clerical duties such as photocopying, faxing and scanning documents.
• Provided assistance with the planning of events such as staff meetings or conferences.
• Ordered office furniture when necessary following approval from management team.
• Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
• Prepared presentations using Microsoft Office applications such as Word, Excel, and PowerPoint.
• Organized and maintained filing systems, including electronic databases and records.
• Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
• Organized monthly staff meetings ensuring agendas were distributed in advance.
• Replenished office supplies, placing new orders for restocking to maintain inventory.

• Financial Advisor

.

-Organize patient records

-Welcome patients and process

Payments

-Assist in Inventory

• Kept accurate records of dental treatments provided for each patient's visit.
• Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
• Helped maintain inventory levels of all dental supplies used in day-to-day operations.
• Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
• Maintained a neat, clean and organized environment throughout the office.

.

-Handles administrative work for Weddings,

Necrological Services, Counseling, Hospital

visitations, Child Dedications, Property

Dedications.

-Administration and Facilitation of Marriage

Preparation and Parenting Seminars

-Administration of scholars’ screening and

Scholars’ needs

-Administrator for Missionary Care

-Project Owner: Annual Couples’ Getaway

-Plans yearly events and budget of the

department

-Counseling

Volunteer Work: Kids Ministry

-helps in lesson, crafts and props

preparation

-helps in preparation of Kids Ministry events:

National Teachers Summit. Camps, Vacation

Bible School

Teacher at Sunday School

Finance Officer

-Facilitation and approval of monthly budget

for all departments

-Prepares weekly report for the Senior Pastor and

Finance Director

Administrator, Kids Ministry

-Teacher at Sunday School

-Prepares monthly lessons and props

-Coordination and assigning of volunteers

for the Kids worship services (Music,

Technical, Creative, Production)

-Plans yearly events and budget of the

department

-Project Owner/Support for the following

events for Kids and Parents:

I. Parenting Seminars

II. Me and My Dad Camp

III. Boot Camp for Preteens

IV. National Teachers Summit

V. Marriage Booster

VI. Couples Getaway

VII. Singles’ Getaway

• Organized meetings between department heads to discuss strategies and objectives.
• Coordinated with outside vendors to secure necessary supplies and services for the department.
• Monitored project timelines and budgets to ensure completion within established parameters.
• Maintained an accurate filing system for all documents related to the department's operations.
• Compiled weekly expense summaries to provide senior management with updates on spending trends.
• Analyzed financial statements to identify areas where cost savings could be achieved.
• Developed and implemented departmental policies and procedures to ensure compliance with company standards.
• Prepared monthly reports detailing departmental budget status, progress towards goals, and any issues or challenges encountered.
• Drafted correspondence for various internal communications such as memos, emails, letters.
• Developed and implemented procedures to ensure the efficient operation of the department.
• Trained and mentored new associates on department policies and procedures.
• Monitored administrative tasks and personnel and supervised budget development and adherence.
• Pitched in to help with office tasks during busy periods and staff absences.
• Organized and maintained documents, files and records.
• Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
• Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
• Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.

.

• Maintained cleanliness of work area and equipment in accordance with safety regulations.
• Managed multiple tasks simultaneously while maintaining attention to detail.

.

-Handles a team of 21 agents

-Coaching on areas for improvement

-Motivate the team to excel in all metrics

-Administrative tasks/reports

-Performance monitoring and appraisal

-Training and development

-Take supervisor calls and give resolution

beyond agent level

-Later on handled three teams and Senior

Specialists

• Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
• Ensured adherence to company policies, procedures, regulations and laws while maintaining an ethical workplace culture.
• Developed and implemented team-building strategies to promote collaboration and cohesion.
• Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.
• Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
• Created a positive work environment by setting clear expectations and providing resources necessary for success.
• Developed and implemented strategies to improve team performance.
• Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
• Resolved conflicts between team members in a timely manner to maintain harmony within the team.
• Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
• Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
• Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
• Established effective communication channels between departments to ensure information is shared accurately and efficiently.

.

-In charge of Supervisor calls.

-Provides Resolution beyond Agent Level

-Upselling

• Collaborated closely with cross-functional teams in order to provide comprehensive resolutions for customers.
• Evaluated current procedures for resolving customer disputes and recommended changes and improvements where necessary.
• Provided feedback on processes used by other departments that could impact the overall satisfaction of customers.
• Interacted with internal departments such as sales, billing, collections, technical support. to ensure complete resolution of customer issues.
• Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.

.

-Provides excellent service to customers

with regard to:

Bills and payments

Basic troubleshooting

Up-selling new products and services

-Handles Email concerns of customers

-Consistent Top Agent and recipient of

various awards for Customer Satisfaction

-Appointed as Team Lead Assistant

• Created detailed documentation of all customer interactions and transactions.
• Provided timely responses to customer questions and complaints in a professional manner.
• Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
• Adhered to company policies when handling confidential customer information.
• Identified opportunities for cross-selling or upselling additional products and services when appropriate.
• Followed up with customers after purchase or resolution of issue in order to measure their satisfaction levels.
• Assisted customers with inquiries about products and services via phone, email, and chat.
• Promptly responded to customer inquiries and resolved complaints to promote loyalty.

.

Internal Auditor

-Performs audit of raw materials, finished goods and spare parts.

-Monitoring of Accounts Payables.

-Preparation of monthly production reports

Purchasing Officer/Auditor

-Canvassing, monitoring and forecasting of raw

materials required

-Conducts monthly audit of raw materials

-Monitoring of Accounts Payable

-Preparation of Monthly Cost of Production

• Negotiated with vendors to obtain competitive prices while maintaining high standards of quality and service.
• Developed and monitored purchasing strategies to ensure cost-effective purchases.
• Maintained accurate records of purchase orders, invoices, contracts, and other documents related to purchasing activities.
• Evaluated vendor performance in order to maintain existing relationships or establish new ones.
• Ensured timely delivery of products by establishing strong communication with vendors.
• Resolved any issues related to purchased items such as incorrect quantities or late deliveries.
• Collaborated with internal stakeholders including finance departments, production teams, and warehouse staff regarding purchasing needs and requirements.
• Reviewed inventory levels regularly and placed orders accordingly to ensure stock levels were maintained at all times.
• Created financial models that tracked spending patterns over time.
• Prepared detailed reports outlining expenditures for management review.
• Performed regular audits of inventories in order to ensure accuracy of records.

.

-Conducts reviews of assigned organizational and functional activities

Key Result Area 1: Performs audit in professional manner on:

Sales analysis and reconciliation

Cost of sales analysis / reconciliation

Accounts receivable analysis and reconciliation

Trust receipts Liabilities / Loans / Notes payable analysis

Cash receipts / Collection; Bank deposits; Bank reconciliation

Inventory analysis and reconciliation

Analysis of income expenses

Profitability analysis of product lines

Conducts surprise cash count and other accountabilities

Conducts inventory count and establish accountabilities

Prepares other analysis as may be assigned by superior

Key Result Area 2: Prepares reports on audit concerns encountered during the course of audit:

Assists in formulating audit recommendations.

Performs other special project as required by Management

• Documented audit findings in formal reports presented to senior management team.
• Collaborated with other departments across the organization on various issues related to financial reporting.
• Analyzed business operations and identified opportunities for improvement in internal control systems.
• Prepared presentations summarizing audit results for board meetings.
• Identified potential fraud risks and developed strategies to mitigate them.
• Provided recommendations on how to improve internal control environment.
• Ensured that all necessary documents were properly filed according to company policy.

.

Cost Accounting Staff

(Jan 17, 1997 - Oct 1997)

-Responsible in making the daily, weekly and monthly Cost of Production Report

-Management of the Petty Cash Fund of the Plant.

-Designed a systematic production inventory

General Accounting Staff

(Apr 1996 - Jan 16, 1997)

-Responsible in recording the daily operations of the business such as reimbursements and remittances.

-Assists in preparation of payroll.