Summary
Overview
Work History
Education
Skills
Timeline
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Eleanor Connors

Cocoa,FL

Summary

Proactive and meticulous manager and customer service associate with over 15 years of experience in the customer service industry. Provided supervision of 22 direct reports preparing and executing project and service completion while also overseeing the department maintenance and safety of 170+ other employees, Highly motivated with excellent organizational, leadership, and communication skills. Proficiencies in inventory control, staff training, and development. Customer-oriented team player with expertise in generating optimal customer satisfaction and relationship building.

Overview

16
16
years of professional experience

Work History

Merchandising Service Manager

Lowe's
08.2019 - Current
  • Guided 22 Merchandising Service Associates around project priorities, service completion, time management, expectations, and needs.
  • Acquired talent and provided on-the-job training for new MSAs.
  • Coached MSAs on performance.
  • Created development plans for MSAs by analyzing individual strengths, weaknesses, and needs.
  • Handled disciplinary actions and proactively partnered with HR system.
  • Managed project planning, completion, and weekly payroll.
  • Ensured compliance with housekeeping standards to maintain cleanliness and organization of working areas.
  • Identified and resolved project and store-level issues using available resources.
  • Summarized and communicated project information, updates, and feedback on project execution with store team, field leaders, and district staff.
  • Provided smart customer service at all times.
  • Would oversee that merchandise was stocked, fronted, and fully packed down in assigned areas according to planogram.
  • Confirmed that all signage, reorder stickers, pricing, and product information was accurate
  • Confirmed all product displays, resets, and bay integrity efforts were completed according to Lowe's specifications, planograms, merchandising, and safety standards.
  • Lead daily pricing functions.
  • Lead green polo MSAs to merchandise live goods in garden center.
  • Oversaw large third party labor projects when needed.

Installed Sales Coordinator

Lowe's
08.2016 - 08.2019
  • Coordinated and scheduled installations by reviewing and managing Installed Sales paperwork and systems.
  • Was responsible for communicating and building relationships with installers, customers, and vendors.
  • Stayed in full contact with installers and customers throughout entirety of their install process.
  • Ensured that merchandise was in stock, staged, and ready for either installer to pickup or delivery by in store delivery team.
  • Monitored permitting process from beginning to end.
  • Monitored and stayed on top of any issues.
  • Visited job-sites when necessary to ensure customer satisfaction and to monitor install progress.

Inventory Replenishment Specialist

Lowe's
03.2009 - 08.2016
  • Scanned inventory opportunities throughout the entire store.
  • Generated and delegated reports of inventory opportunities to the departments.
  • After completion of reports by the departments I followed up and validated efforts made.
  • Located and stocked inventory that could not be located by the department.
  • Pulled out-of-date, damaged, or returned opened items to receiving department for potential credit.
  • Worked reports that generated items to be auto bill outs to keep counts accurate and prevent unnecessary overstock.

Installed Sales Coordinator

Lowe's
03.2008 - 11.2008
  • Coordinated and scheduled installations by reviewing and managing Installed Sales paperwork and systems.
  • Was responsible for communicating and building relationships with installers, customers, and vendors.
  • Stayed in full contact with installers and customers throughout the entirety of their install process.
  • Ensured that merchandise was in stock, staged, and ready for either the installer to pickup or delivery by the in store delivery team.
  • Monitored permitting process from beginning to end.
  • Monitored and stayed on top of any issues.
  • Visited jobsites when necessary to ensure customer satisfaction and to monitor install progress.

Customer Service Associate Cashier

Lowe's
12.2007 - 03.2008
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedules to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Education

High School Diploma -

Magnolia High School
New Martinsville, WV
05.2004

Skills

  • Project Management
  • Communication
  • Computer
  • Leadership
  • Organizational
  • People
  • Customer Service
  • Problem Solving
  • Adaptability
  • Decision Making
  • Time Management
  • Policy and Procedure Implementation
  • Conflict Resolution
  • Teamwork

Timeline

Merchandising Service Manager

Lowe's
08.2019 - Current

Installed Sales Coordinator

Lowe's
08.2016 - 08.2019

Inventory Replenishment Specialist

Lowe's
03.2009 - 08.2016

Installed Sales Coordinator

Lowe's
03.2008 - 11.2008

Customer Service Associate Cashier

Lowe's
12.2007 - 03.2008

High School Diploma -

Magnolia High School

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Eleanor Connors