ELEANOR CUNNINGHAM
NEW ORLEANS,Louisiana
Summary
My adeptness in crisis intervention and passion for creating positive outcomes facilitated a significant improvement in patient care, showcasing my ability to blend technical skills with compassionate service. Results-focused Teaching Assistant dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
28
28
years of professional experience
Work History
Cosmetologist
Own Business
08.1996 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Psychiatric Technician
Community Care Hospital
07.2007 - 03.2023
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Treated clients and families with respect and dignity.
Teaching Assistant
Total Community Action Inc.
11.2011 - 08.2015
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
Psychiatric Technician
Community Care Hospital
10.2005 - 03.2007
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Treated clients and families with respect and dignity.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
Parent Liaison
Orleans Parish Public Schools
09.1999 - 05.2005
- Worked with parents and teachers to locate central issues behind [Type] student issues.
- Evaluated the effectiveness of existing parental involvement programs within the school by conducting regular assessments and implementing necessary improvements based on collected data.
- Facilitated positive and proactive communication between families and educational staff.
- Supported the planning and execution of school-wide events such as open houses, back-to-school nights, and end-of-year celebrations, fostering a sense of community among parents, students, and staff members.
Education
High School Diploma -
Joseph S. Clark Preparatory High School
New Orleans, LACertified Nursing Assistant - Nursing Assistance
American College
New Orleans, LACertified Cosmetologist - Cosmetology
Hair Tech Cosmetology School
New Orleans, LACertified Teaching Assistant - Teaching Aide
Total Community Action
New Orleans, LASkills
- Chemical Mixing and Application
- Product expertise
- Hair Coloring and Highlighting
- Issue Resolution
- Treatment management
- Behavior monitoring
- Emergency Response
- Positive Attitude
- Relationship Building
- Calm and Patient Demeanor
- Patience and Tolerance
- Recordkeeping skills
Timeline
Teaching Assistant
Total Community Action Inc.
11.2011 - 08.2015
Psychiatric Technician
Community Care Hospital
07.2007 - 03.2023
Psychiatric Technician
Community Care Hospital
10.2005 - 03.2007
Parent Liaison
Orleans Parish Public Schools
09.1999 - 05.2005
Cosmetologist
Own Business
08.1996 - Current
High School Diploma -
Joseph S. Clark Preparatory High School
Certified Nursing Assistant - Nursing Assistance
American College
Certified Cosmetologist - Cosmetology
Hair Tech Cosmetology School
Certified Teaching Assistant - Teaching Aide
Total Community Action