ELEANOR CUNNINGHAM
NEW ORLEANS,Louisiana
Summary
My adeptness in crisis intervention and passion for creating positive outcomes facilitated a significant improvement in patient care, showcasing my ability to blend technical skills with compassionate service. Results-focused Teaching Assistant dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
28
28
years of professional experience
Work History
Cosmetologist
Own Business
New Orleans, LA
08.1996 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Psychiatric Technician
Community Care Hospital
New Orleans, LA
07.2007 - 03.2023
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Treated clients and families with respect and dignity.
Teaching Assistant
Total Community Action Inc.
New Orleans, LA
11.2011 - 08.2015
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Evaluated student performance through regular assessments, tracking progress and adjusting instructional strategies as needed.
Psychiatric Technician
Community Care Hospital
Houston, TX
10.2005 - 03.2007
- Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
- Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
- Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
- Treated clients and families with respect and dignity.
- Assisted in patient goal-setting and regularly monitored progress, celebrating successes and addressing barriers to achievement.
Parent Liaison
Orleans Parish Public Schools
New Orleans, LA
09.1999 - 05.2005
- Worked with parents and teachers to locate central issues behind [Type] student issues.
- Evaluated the effectiveness of existing parental involvement programs within the school by conducting regular assessments and implementing necessary improvements based on collected data.
- Facilitated positive and proactive communication between families and educational staff.
- Supported the planning and execution of school-wide events such as open houses, back-to-school nights, and end-of-year celebrations, fostering a sense of community among parents, students, and staff members.
Education
High School Diploma -
Joseph S. Clark Preparatory High School
New Orleans, LACertified Nursing Assistant - Nursing Assistance
American College
New Orleans, LACertified Cosmetologist - Cosmetology
Hair Tech Cosmetology School
New Orleans, LACertified Teaching Assistant - Teaching Aide
Total Community Action
New Orleans, LASkills
- Chemical Mixing and Application
- Product expertise
- Hair Coloring and Highlighting
- Issue Resolution
- Treatment management
- Behavior monitoring
- Emergency Response
- Positive Attitude
- Relationship Building
- Calm and Patient Demeanor
- Patience and Tolerance
- Recordkeeping skills
Timeline
Teaching Assistant
Total Community Action Inc.
11.2011 - 08.2015
Psychiatric Technician
Community Care Hospital
07.2007 - 03.2023
Psychiatric Technician
Community Care Hospital
10.2005 - 03.2007
Parent Liaison
Orleans Parish Public Schools
09.1999 - 05.2005
Cosmetologist
Own Business
08.1996 - Current
High School Diploma -
Joseph S. Clark Preparatory High School
Certified Nursing Assistant - Nursing Assistance
American College
Certified Cosmetologist - Cosmetology
Hair Tech Cosmetology School
Certified Teaching Assistant - Teaching Aide
Total Community Action