Summary
Overview
Work History
Education
Skills
Timeline
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Eleanor Fast

Litchfield,MI

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Customer Service Associate Cashier

Walmart
10.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Trained new personnel regarding company operations, policies and services.
  • Cross-trained and backed up other customer service managers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Managed over 20 customer calls per day
  • Increased sales by 5%
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked personal identifications during alcohol and tobacco sales.

Front Office Assistant

Glory To God
05.2019 - 05.2021
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Managed over 40 customer calls per day
  • Increased sales by 15%
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Reviewed and updated customer information in database for accuracy.
  • Responded to inquiries from callers seeking information.

Office Assistant

Menards Distribution Center
09.2015 - 01.2018
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Managed over 40 customer calls per day
  • Increased sales by 10%
  • Completed clerical tasks such as filing, copying, and distributing mail
  • Interacted with customers by phone, email, or in-person to provide information

Education

Certificate - Medical Billing And Coding

Bryan University
Tempe, AZ
11.2023

No Degree - Social Work

Jackson College
Jackson, MI
11.2017

High School Diploma -

Will Carleton Charter School Academy
Hillsdale, MI
06.2014

Skills

  • Exceptional Communicator
  • Customer Service and Assistance
  • Correcting Discrepancies
  • Presenting Solutions
  • Inbound and Outbound Calling
  • Customer Service
  • Refunds and Exchanges
  • Refund Processing
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Telephone Reception
  • Safe Work Practices
  • Speaking Clearly
  • Google Sheets

Timeline

Customer Service Associate Cashier

Walmart
10.2021 - Current

Front Office Assistant

Glory To God
05.2019 - 05.2021

Office Assistant

Menards Distribution Center
09.2015 - 01.2018

Certificate - Medical Billing And Coding

Bryan University

No Degree - Social Work

Jackson College

High School Diploma -

Will Carleton Charter School Academy

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Eleanor Fast