Eleanor Guenther Braswell
Greenwood,MS
Summary
Experienced with managing client relationships to ensure satisfaction and retention. Utilizes strategic planning and problem-solving skills to address and resolve client issues effectively. Track record of fostering long-term partnerships through excellent communication and tailored client strategies.
Overview
16
16
years of professional experience
Work History
Client Success Manager
CSpire Business
12.2019 - Current
- Leveraged analytics to assess client trends and adjust service strategies accordingly.
- Conducted market research for identifying opportunities to improve client offerings.
- Improved client retention with personalized follow-up initiatives.
- Coordinated team efforts to streamline processes and eliminate operational bottlenecks.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Streamlined communication between clients and internal teams for smoother project execution.
- Hosted daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
- Resolved escalated issues promptly by liaising with relevant departments while keeping affected clients informed throughout the resolution process.
- Tailored customer relationships by determining expected needs and finding correct solutions.
Administrative Assistant
Greenwood Leflore Chamber of Commerce
01.2016 - 01.2017
- Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock
- Represented office personnel and company brand in regular client correspondence
- Enhanced customer satisfaction ratings by resolving issues efficiently
- Maintained and reserved the executive conference room calendar
- Managed daily operations of the organization including implementation and administration of the policies and programs established by the Board of Directors
- Served as the Chamber's membership and promotions administrator
- Planned and executes events and activities
- Provides opportunities for members to network and promote their products and services
- Attended and helped coordinate chamber events
History Teacher
Pillow Academy
08.2009 - 05.2014
- Developed and implemented interesting and interactive learning media to increase student understanding of course materials
- Provided continuous evaluation of program operations as compared with established mission and set parameters
- Coordinated after school tutoring hours with other teachers to help students in need of extra attention
- Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty
- Designed lesson plans focused on age and level-appropriate material
- Combined discipline plan with effective measures and lesson plans to increase concentration, participation and progress student accountability
- Taught Mississippi History and World Geography to diverse students
Education
Bachelor of Arts - Public Relations
Mississippi State University
Starkville, MS01.2008
High School Diploma -
Pillow Academy
Greenwood, MS01.2004
Skills
- Professional and polished presentation
- Organization and efficiency
- Sales support
- Time management
- Sales expertise
- Documentation and reporting
- Upselling strategies
- Training and development
- Lead generation
- Quarterly Business Reviews
- Stakeholder relationships
- Marketing tools
- Customer service and support
- Growth strategies
- Customer satisfaction
- Client relationship management
Activities
- Lifetime member of the National Association of Junior Auxiliary of Greenwood, MS
- Member of the Delta Garden Club of Greenwood, MS
- Member of First Presbyterian Church
Timeline
Client Success Manager
CSpire Business
12.2019 - Current
Administrative Assistant
Greenwood Leflore Chamber of Commerce
01.2016 - 01.2017
History Teacher
Pillow Academy
08.2009 - 05.2014
High School Diploma -
Pillow Academy
Bachelor of Arts - Public Relations
Mississippi State University
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