Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eleanor (Nora) Hough

Winston-Salem,NC

Summary

Offering excellent interpersonal skills and genuine interest in roles involving people and teamwork, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in future roles.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Clutch Coffee
04.2025 - 08.2025
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Trained new team members despite being active for 2 months.
  • Created good environment with customers, creating regulars.
  • Balanced the Customers with Cleaning tasks.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Completed daily side work and opening and closing duties without fail.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Hostess Manager

Bernardin's
03.2022 - 08.2024
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
  • Certified and maintained cleanliness and general upkeep of dining room, bar, and other guest contact areas to meet sanitation protocols.
  • Created weekly schedules for all other Hosts.
  • Built rapport with guests through friendly conversation, leading to repeat business and word-of-mouth referrals.
  • Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
  • Liaised with senior management to attract, develop and retain staff.
  • Collaborated with management team to plan and execute special events, enhancing restaurant's reputation and guest loyalty.

Education

Bachelor's in Social Work - Social Work- Focus in Addiction Studies And Family

West Virginia University
Morgantown, WV
05-2028

Skills

  • Friendly and outgoing
  • Attention to detail
  • Problem-solving
  • Active listener
  • Team leadership
  • Adaptive and creative
  • Decision-making
  • Safe food handling
  • Beverage preparation
  • Team player
  • Professional demeanor
  • Performance improvement

Certification

CPR

Timeline

Barista

Clutch Coffee
04.2025 - 08.2025

Hostess Manager

Bernardin's
03.2022 - 08.2024

Bachelor's in Social Work - Social Work- Focus in Addiction Studies And Family

West Virginia University

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