Eleanor Jenna

Administrative Office Coordinator

Lakes Region VNA

04.2003 - Current

Supported executive-level staff with calendar management, meeting preparation, and correspondence handling.
Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
Provided exceptional customer service to both internal employees as well as external visitors, vendors or partners during face-to-face interactions at the front desk.
Contributed to company growth through research on potential new business opportunities and collaboration on marketing strategies.
Ensured timely completion of projects through effective deadline tracking and consistent follow-up on pending tasks.
Fostered a positive work atmosphere with strong interpersonal skills, empathetic listening, and proactive support for colleagues in their daily tasks.
Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
Maintained a professional office environment by overseeing facility maintenance, equipment upkeep, and supply inventory management.
Increased efficiency in daily tasks by creating detailed procedural manuals for various administrative processes.
Streamlined office operations by implementing efficient filing systems and organizing documents.
Assisted in the development of company policies and procedures by actively participating in brainstorming sessions and providing constructive feedback during review stages.
Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Organized meetings for executives and coordinated availability of conference rooms for participants.
Monitored front areas so that questions could be promptly addressed.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Organized spaces, materials and catering support for internal and client-focused meetings.
Delegated tasks to administrative support staff to organize and improve office efficiency.