Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Eleanor Lawrence

Monroe,LA

Summary

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience
1
1
Certification

Work History

CNA - Certified Nursing Assistant

P&S Surgical Hospital
06.2018 - Current
  • Works as a scheduler
  • Have experience in high call volumes and emails.
  • Monitored patient conditions and reported problems to nursing staff
  • Recorded patient heart rate, pulse, and blood pressure
  • Transferred patients between beds, wheelchairs, and other locations
  • Improved patient quality of life by assisting with activities of daily living (ADL)
  • Worked alongside registered nursing staff and followed care plans
  • Helped patients with limited mental and physical capacity handle daily living tasks
  • Helped patients move safely with skilled mobility support.

CNA - Certified Nursing Assistant

Richardson Medical Center
01.2017 - 06.2018
  • Managed unit documentation, including reference books, schedule logs, and pre-admission packets
  • Received incoming phone calls, took necessary action, and directed messages accordingly
  • Supported unit administrative needs and clerical functions
  • Maintained neat and organized nurses' station, including supply replenishment
  • Boosted care effectiveness by developing solid relationships with families, nursing staff, and physicians
  • Responded to patient call lights and coordinated follow-ups as needed with RN
  • Communicated with hospital departments to obtain services for patients
  • Verified proper operation of MIS equipment and supported users with basic troubleshooting and usage.
  • Received, greeted, and assisted visitors, patients, and consulting staff
  • Kept healthcare team informed with regular updates to patient charts covering vitals, treatments, and responses.
  • Supported needs of 50+ residents under long-term care
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients

CNA - Certified Nursing Assistant

My pca
12.2016 - 07.2017
  • Resolved patient issues by quickly responding to calls and emergency issues
  • Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools
  • Kept patients comfortable with clean linens and well-stocked rooms
  • Enhanced patient physical recovery with emotional and social support
  • Transported patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds
  • Collaborated with physicians and registered nurses to perform procedures
  • Documented care actions, vitals, and orders in company software.

Cashier/Customer Service

Daily Press
08.2015 - 12.2016
  • Restocked items in front lanes and end caps during low-volume timeframes
  • Balanced cash drawer at beginning and end of each shift
  • Maintained clean, organized, and well-stocked checkout areas
  • Provided information to customers on products or services
  • Rang up customer items quickly and accurately using POS system
  • Covered multiple store areas by cross-training in different roles
  • Kept customers happy by quickly processing payments and bagging purchases.

Direct service worker

care solutions
01.2014 - 01.2015
  • Maintained schedules for medical and social needs, including transporting clients to appointments
  • Optimized client care with interdisciplinary case reviews alongside qualified team
  • Encouraged patient independence with caring support for personal hygiene and mobility needs
  • Kept clients mobile using training in safe mobility assistance
  • Organized effective medication plans to keep clients current with prescriptions
  • Supported individuals' personal hygiene by helping with basic tasks.

Education

Bachelor of Arts - Criminal justice

University of Phoenix-Online Campus
Phoenix, AZ
03.2023

Associate of Arts - Criminal Justice

University of Phoenix-Online Campus
Phoenix, AZ
04.2020

High school diploma -

Carroll High School
Monroe, LA
05.2010

Skills

  • Basic math
  • Front desk
  • Cashiering
  • 10 key calculator
  • Phlebotomy
  • Home Care
  • Medical Office Experience
  • Vital Signs
  • Time management
  • Customer service
  • Microsoft Office
  • Patient Care
  • Venipuncture
  • Nursing
  • Computer skills
  • Caregiving
  • Medication administration
  • Document review (3 years)
  • File maintenance (1 year)
  • Microsoft Word
  • Typing
  • Data entry
  • Specimen collection / processing
  • Clinical laboratory experience
  • Compassionate Communication
  • Complex Problem-Solving
  • Time Management
  • CPR Certification
  • Patient Transfers
  • Attention to Detail

Certification

  • CNA
  • Phlebotomy

Timeline

CNA - Certified Nursing Assistant

P&S Surgical Hospital
06.2018 - Current

CNA - Certified Nursing Assistant

Richardson Medical Center
01.2017 - 06.2018

CNA - Certified Nursing Assistant

My pca
12.2016 - 07.2017

Cashier/Customer Service

Daily Press
08.2015 - 12.2016

Direct service worker

care solutions
01.2014 - 01.2015

Bachelor of Arts - Criminal justice

University of Phoenix-Online Campus

Associate of Arts - Criminal Justice

University of Phoenix-Online Campus

High school diploma -

Carroll High School

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Eleanor Lawrence