Eleanor Munoz
Temple City,CA
Summary
Professional with extensive experience in customer service, recognized for achieving high levels of client satisfaction in the cashiering sector. Strong interpersonal and communication skills facilitate effective relationship-building with diverse clientele. Transitioning to substance abuse counseling, applying academic knowledge to support individuals facing addiction challenges. Committed to utilizing empathy and active listening to empower clients on their recovery journey.
With compassionate and empathetic nature, dedicated to supporting individuals in overcoming mental health challenges. Possesses foundational understanding of mental health principles and proficient in active listening and communication. Committed to making meaningful difference in lives of those seeking mental health support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intake Coordinator/Mental Health Advocate
Via Care
07.2023 - 01.2024
- Ensured accurate, up-to-date patient documentation using Electronic Health Records (EHR) systems.
- Assisted in care for Medically Assisted Interventions (MAI) patients, addressing medical and emotional needs.
- Scheduled appointments for MAI patients, facilitating timely access to healthcare services.
- Maintained accurate, confidential patient records through detailed EHR documentation.
- Collaborated with healthcare team to address Substance Use Disorder (SUD) needs, enhancing holistic care.
- Led team in completing Government Performance and Results Act (GPRA) assessments, ensuring compliance.
- Conducted patient intakes and SUD needs assessments to inform treatment planning.
- Championed policy changes within healthcare system, improving quality of care for individuals with mental health challenges.
Cashier
Jack in the Box
07.2021 - 09.2022
- Efficiently managed customer transactions using cash registers.
- Scanned items and ensure accurate pricing.
- Processed payments, including cash and credit, and provided receipts, refunds, and change.
- Redeemed stamps and coupons, contributing to customer satisfaction and loyalty.
- Actively cross-sold products and introduced new menu items, enhancing sales revenue.
- Effectively resolved customer complaints, offered guidance and provided relevant information.
- Greeted customers with a friendly attitude upon entry and exit, contributing to a positive shopping experience.
- Maintained clean and organized checkout areas, enhancing the overall store appearance.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
Cashier
7-Eleven
03.2019 - 01.2020
- Provided prompt and courteous customer service by identifying and addressing customer needs.
- Conducted sales transactions accurately using cash registers and point-of-sale equipment, employing suggestive selling techniques.
- Maintained the highest ethical standards and integrity while handling various forms of payments.
- Followed established policies and procedures to prevent loss of cash and merchandise, ensuring proper cash handling.
- Implemented company robbery prevention and reaction procedures as needed, ensuring the safety of customers and employees.
- Responsibly addressed and reported customer complaints, ensuring prompt resolution.
- Adhered to safety and security policies, identifying and addressing potential hazards and reporting unsafe conditions.
- Prepared accurate paperwork, including vendor invoices and job assignment sheets.
- Maintained a professional appearance in accordance with company uniform and personal appearance guidelines.
Education
Associate of Science - Addiction Studies, Psychology
East Los Angeles Community College
1301 Avenida Cesar Chavez, Monterey Park, CA 9175410-2026
No Degree -
Roosevelt High School
456 Mathews St, LA CA, 9003307-2007
Skills
- Customer Service
- Cash Handling
- Problem-Solving
- Optimistic mindset
- Team Collaboration
- Self-Motivation
- Experience with At-Risk Populations
- Scheduling appointments
- Microsoft office
- Phone and email etiquette
- Team leadership
- Motivational leadership
- Goal setting
- Behavioral support
- Substance abuse awareness
- Empathy development
- Peer support
- Recovery support
Certification
Prevention Specialist Certificate
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Intake Coordinator/Mental Health Advocate
Via Care
07.2023 - 01.2024
Cashier
Jack in the Box
07.2021 - 09.2022
Cashier
7-Eleven
03.2019 - 01.2020
Associate of Science - Addiction Studies, Psychology
East Los Angeles Community College
No Degree -
Roosevelt High School
Similar Profiles
NICOLE LIMBRICKNICOLE LIMBRICK
AIN /Personal Care Assistant at TRI CARE / BLUE CARE/ ANGLICAN CARE/ SIGNTURE CAREAIN /Personal Care Assistant at TRI CARE / BLUE CARE/ ANGLICAN CARE/ SIGNTURE CARE
Jinto Poochalil AbrahamJinto Poochalil Abraham
Registered Nurse at Hafan Y Coed Care Home, Barchester Health CareRegistered Nurse at Hafan Y Coed Care Home, Barchester Health Care
Alexiya KonradAlexiya Konrad
General Service Technician at Tire Works Total Care CareGeneral Service Technician at Tire Works Total Care Care
Caprice PhungCaprice Phung
Student Government President at Fusion AcademyStudent Government President at Fusion Academy
Tony NejadTony Nejad
Implementation Field Technical Analyst at Becton DickinsonImplementation Field Technical Analyst at Becton Dickinson