Eleanor Price
Walworth,NY
Summary
Motivated and results-driven manager with extensive experience in customer service, team leadership, and operational efficiency. Recognized for enhancing client satisfaction, training high-performing teams, and driving sales in dynamic environments. Excels at multitasking, problem-solving, and implementing process improvements to achieve business goals.
Overview
17
17
years of professional experience
Work History
Manager
Tin Cup Social
Fairport, NY
08.2022 - Current
- Oversee daily operations, ensuring exceptional food and beverage service standards while fostering a positive, engaging atmosphere for customers
- Develop and implement staff training programs, improving team performance and customer satisfaction
- Manage inventory and supply chains, reducing waste and ensuring efficient stock utilization
- Plan and execute in-house events, driving community engagement and increasing sales
- Proactively address and resolve customer concerns, achieving consistent positive feedback
Office Manager
Heffie’s Handyman
Macedon, NY
03.2021 - 11.2022
- Streamlined administrative processes, including scheduling, billing, and accounts receivable/payable
- Managed customer interactions, ensuring timely issue resolution and maintaining a 100% satisfaction rate
- Developed and streamlined office procedures, enhancing organization and overall efficiency
Bartender/Server
Mulconry’s Irish Pub
Fairport, NY
05.2021 - 08.2022
- Delivered friendly, attentive service in a fast-paced environment, ensuring customer satisfaction and loyalty
- Increased sales by upselling menu specials and beverages, contributing to daily revenue growth
- Assisted in managerial duties, including staff coordination and problem resolution during high-volume hours
Stay-at-Home Parent
07.2017 - 01.2020
- Managed family scheduling, budgeting, and event planning, ensuring seamless household operations
- Founded and grew the Facebook group “Parents Supporting Parents,” achieving over 2,300 members and engaging in a partnership with Facebook for advertising initiatives
Lead Medical Assistant
Madonna OBGYN
Rochester, NY
07.2016 - 07.2017
- Trained and supervised new staff, improving workflow and patient care standards
- Supported physicians during in-office procedures and maintained adherence to HIPAA regulations
- Coordinated billing and insurance claims, reducing errors and accelerating payment cycles
Medical Assistant
Gastroenterology Group of Rochester
Rochester, NY
03.2015 - 07.2016
- Prepared patients for procedures and assisted physicians during medical treatments
- Handled insurance pre-authorizations and appeals, ensuring accurate and timely processing
- Maintained clean, organized workspaces and ensured readiness for patient care
Outpatient Access Associate
URMC Orthopedics
Rochester, NY
08.2012 - 03.2015
- Registered and pre-verified patients for appointments, ensuring seamless front-office operations
- Accurately entered new patient data, maintaining database integrity and streamlining administrative workflows
Assistant Manager
Staples
Penfield, NY
07.2008 - 08.2012
- Led daily store operations, including merchandising, and sales initiatives, resulting in increased revenue and customer satisfaction
- Reduced shrinkage and increased sales through effective inventory management and promotional campaigns.
- Provided personalized customer service, earning repeat business and fostering brand loyalty
Education
Business Administration and Management -
Monroe Community College
Rochester, NYSkills
- Leadership and Team Management: Staff training, scheduling, and performance evaluation
- Customer Service Excellence: Relationship building, complaint resolution
- Operations Management: Inventory oversight, event coordination, efficiency improvements
- Technical proficiency: Microsoft Office Suite, billing systems, and point-of-sale (POS) systems
- Soft skills: Communication, organization, professionalism, and adaptability
Timeline
Manager
Tin Cup Social
08.2022 - Current
Bartender/Server
Mulconry’s Irish Pub
05.2021 - 08.2022
Office Manager
Heffie’s Handyman
03.2021 - 11.2022
Stay-at-Home Parent
07.2017 - 01.2020
Lead Medical Assistant
Madonna OBGYN
07.2016 - 07.2017
Medical Assistant
Gastroenterology Group of Rochester
03.2015 - 07.2016
Outpatient Access Associate
URMC Orthopedics
08.2012 - 03.2015
Assistant Manager
Staples
07.2008 - 08.2012
Business Administration and Management -
Monroe Community College
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