Summary
Overview
Work History
Education
Skills
Timeline
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Eleanor Vestea

St. Petersburg,FL

Summary

Positive, cusomer service bringing more than 40 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Focused supervisor with over 30 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems. Knowledgeable supervisor with over 30 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

13
13
years of professional experience

Work History

Supervisor of Operations

Bealls Outlet
St Petersburg, Fl
05.2023 - Current
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Coordinated with other departments to ensure smooth flow of work processes and communication.

Customer Service Staff

BeallsPublix Grocery Store
Treasure Island, Florida
10.2021 - 05.2023
  • Recommended improvements to products and services to mitigate complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Resolved average of 25 inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Reviewed account and service histories to identify trends and issues.
  • Handled cash transactions accurately by following established procedures.
  • Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
  • Provided product information to customers and addressed all questions promptly and knowledgeably.

Front End Lead

Best Buy
St. Petersburg, FL
10.2010 - 09.2020
  • Hired, trained and developed service department staff to drive performance.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Collaborated with customers to offer solutions to service needs.
  • Defined department objectives and monitored performance to facilitate operations.
  • Forecasted department goals and objectives and enforced deadlines to encourage task progression.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Ensuring timely completion of projects within budget constraints while meeting customer expectations.

Education

Bachelor of Science - Accounting

Orlando College
Orlando Florida
06.1998

Skills

  • Credit and cash transactions
  • Effective customer upselling
  • Product recommendations
  • Security monitoring
  • Cash management
  • Returns and exchanges
  • Loss prevention
  • Issue resolution
  • Bank deposits
  • Training and mentoring
  • Customer greeting
  • Cash drawer balancing
  • Customer assistance

Timeline

Supervisor of Operations

Bealls Outlet
05.2023 - Current

Customer Service Staff

BeallsPublix Grocery Store
10.2021 - 05.2023

Front End Lead

Best Buy
10.2010 - 09.2020

Bachelor of Science - Accounting

Orlando College

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Eleanor Vestea