Eleanor Washington
Upper Marlboro,MD
Summary
Highly organized [Job Title] experienced in supplying thorough, organized administrative support to executive teams. Proactive collaborator for events, shareholder activities and travel arrangements. Excellent record for managing administrations with desired results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Executive Secretary /Board of Directors Member
Marlboro Boys and Girls Club
03.2024 - Current
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Supported timely decision-making with thorough research and accurate data analysis.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
Assist Athletic Director/Basketball Commissioner
Marlboro Boys and Girls Club
11.2023 - Current
- Developed effective recruitment strategies to attract top talent in various sports, contributing to successful program growth.
- Collaborated with coaches to develop customized training plans tailored to individual athlete needs and goals.
- Championed the importance of sportsmanship and ethical conduct in athletics, serving as a role model for student athletes.
- Enhanced student-athlete performance by implementing innovative training programs and coaching techniques.
- Organized fundraising events to support athletic department initiatives and increase community engagement.
- Oversaw scheduling of competitions, practices, and facilities usage to maximize efficiency and optimize resources.
- Evaluated coaching staff performance through regular assessments, providing constructive feedback and identifying areas for improvement to optimize team success.
Youth Basketball Team Manager
Marlboro Boys and Girls Club
11.2023 - Current
- Coordinated player logistics during games, scrimmages, and practices.
- Organized team travel arrangements to ensure timely arrival for games and events while adhering to budget constraints.
- Streamlined communication between players, coaches, and staff for improved collaboration and decision making.
- Managed player schedules, ensuring optimal rest periods and minimizing conflicts with personal commitments.
- Analyzed game footage to identify strengths and weaknesses, providing feedback to coaches for strategic adjustments.
- Established team priorities, maintained schedules and monitored performance.
- Continuously updated coaching repertoire based on emerging trends within collegiate basketball circles.
- Promoted sportsmanship among athletes by emphasizing integrity-both on-and-off-the-court-in addition to athletic excellence.
- Coordinated seasonal evaluations to provide athletes with actionable feedback on their strengths as well as opportunities for growth.
Paraprofessional Educator
Prince Georges County Public School System
08.2016 - Current
- Provide Classroom Support for Head Start – 7th-grade students receiving special education services
- Provide special education intervention services (S.P.I.R.E and I-Ready) for kindergarten students
- Work closely with the Lead Teacher to maintain a cohesive classroom environment for General and Special Education students
- Create modified lesson plans for kindergarten and 2nd grade students receiving special education services
- Provide educational support in the absence of a lead teacher when necessary
- Provide IT Technical Support to students and staff when needed
- PBIS Coach
- Assist with various after-school activities
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Lead Teacher
Chesapeake Lighthouse Foundation
08.2019 - 06.2020
- Provide before and aftercare services for 1st-grade students
- Create and execute lesson plans that support current MD educational requirements
- Create and execute lesson plans and individual lesson plans according to student academic deficits
- Provide special education intervention services for I.E.P
- Identified and unidentified students who need support
- Work closely with the Program Director to maintain a cohesive environment for all students enrolled in the program
- Provide IT Technical Support to students and staff when needed
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Helped students explore concepts with engaging, learning-focused activities.
Head Start Parent Policy Council Executive Board Chairperson/Secretary
Prince Georges County Board of Education
02.2015 - 08.2016
- Preside over and Attend Monthly Executive Budget Meetings
- Work with the Executive Board to plan the Agenda for the Parent Policy Council General Members Meeting
- Work with the Executive Board to plan and maintain the PGCPS Head Start Budget
- Take and maintain meeting notes for Executive and General Meetings
- Meet with various members of the PGCPS Head Start Office Staff when needed
- Develop minutes to be distributed to Executive and General Members; minutes are also sent to the PGCPS Board of Education and Federal Office of Head Start
- Hours Volunteered: 15-20 per Month
Network Systems Manager
AT&T
11.2008 - 03.2015
- Supervised the daily activities of the Network Operations Team, comprised of 8-12 employees
- Participated as a member of the Scrum Team, attended weekly Scrum and Development Meetings, assisted in creating an implementation plan for approved software and Hardware, created a post-implementation plan for approved software and hardware, assisted with hardware and software implantation by monitoring the network and applications during and after the implementation process
- Created and maintained Staff work and project schedules, assisted with training and mentoring new employees, developed the Training plan for the Network Operations Team, assisted in updating current procedures and developing new procedures as the NOC matures and takes on additional responsibilities, worked closely with all management staff members to ensure the overall quality of service provided to the client
- Provided support to the customer by using SolarWinds, Hyperion, Hyperic, Client Network Console, IBM Blade Center, CTM, and other Windows and UNIX-based proprietary applications to monitor multiple network systems on both Windows and UNIX platforms
- Worked closely with site engineers and onsite workforce to resolve discovered problems
- Worked with the application development team by using VI to update and correct information sent to the NOC via UNIX; Represented the NOC team at various project meetings
- Represent ATT and network operation team on-site visits
- Administered system controls, databases, and networks.
Senior Lan Systems Admin
Federated IT
08.2007 - 07.2008
- Assisted with training new employees, work closely with all management staff members to ensure the overall quality of service provided to the client
- Revision and Reorganization of Help Desk procedures which include technical writing of LSA Operating Procedures
- Provides desktop support to 150+ remote users, assisted in managing user account via active directory, assist users with profile and data restores, assisted with assuring network connection availability for all site users, provided system setup for current and new users, Assist users with PKI setup, provided assistance and user training on MS office 2000-2003 applications, and Provides computer peripheral support, Enter and track tickets using Sable tracking system
- Improved network reliability by troubleshooting and resolving hardware and software issues.
Lead Systems Analyst
Bae Systems
08.2006 - 08.2007
- Assisted with training new employees, work closely with all management staff members to ensure the overall quality of service provided to the client
- Revision and Reorganization of Help Desk procedures which include technical writing of Help Desk Standard Operating Procedures, Phone Scripts and Processes
- Supports 5000+ users, assist clients with various proprietary applications, Lotus Notes 6.5.5 -7.0, website access, and MS office applications, Enter and track tickets using remedy, ran reports using crystal reports within remedy
Lead Help Desk Analyst
Computer Science Corp
06.2005 - 08.2006
- Assisted with training new employees, work closely with all management staff members to ensure the overall quality of service provided to the client
- Revision and Reorganization of Help Desk procedures which include technical writing of Help Desk Standard Operating Procedures, Phone Scripts and Processes
- Supports 2000 off site users, assist clients with various proprietary applications as well as MS office applications, Used Clear Quest Tracking System to track and assign tickets, document all user problems and run reports
Assistant Project Manager
Mil Corp
05.2004 - 06.2005
- Direct Management of 10 desktop technicians, 30 Help Desk Analyst, 20 Network and Software Administrators and 20 Email/messaging Administrators
- Assisted in the change order process by reviewing requests for changes to specifications or budgetary allowances before submitting them for approval.
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Partnered with project team members to identify and quickly address problems.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Organized desktop projects Monitor and supervised projects and activities for Messaging team (Lotus Notes and GroupWise), NOC, Network administrative team and Call Center Staff
- Participated as a member of Scrum Team, attended weekly Scrum and Development Meetings, assisted creating implementation plan for approved software and Hardware, created post implementation plan for approved software and hardware, assisted with hardware and software implantation by monitoring the network and applications during and after implementation process
- Supports 4000+ users onsite and overseas, assign remedy tickets the corresponding teams, Follow up on all tickets
- Work closely with all management staff members to ensure the overall quality of service provided to the client
- Created, Updated and Implemented policies and procedure (SOP)
Education
Some College (No Degree) - Computer And Information Systems
Strayer University
Takoma Park, MDProgram Management Certification Program
Gener8tor Skills Accelerator
Maryland10.2024
Skills
- Time management expertise
- Advanced multitasking
- File Management
- Document Proofreading
- Minute Taking
- Report Preparation
- Documentation And Reporting
- Project planning and development
- Project Scheduling
- Project tracking
- Risk Management
- Root Cause Analysis
- IT Infrastructure Management
- Data Analytics
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- ETS ParaPro Certification - 2019
- HDI Certified Support Center Team Lead - 2006
- STI Certified Help Desk Professional - 2003
- CPR/AED Certification
Timeline
Executive Secretary /Board of Directors Member
Marlboro Boys and Girls Club
03.2024 - Current
Assist Athletic Director/Basketball Commissioner
Marlboro Boys and Girls Club
11.2023 - Current
Youth Basketball Team Manager
Marlboro Boys and Girls Club
11.2023 - Current
Lead Teacher
Chesapeake Lighthouse Foundation
08.2019 - 06.2020
Paraprofessional Educator
Prince Georges County Public School System
08.2016 - Current
Head Start Parent Policy Council Executive Board Chairperson/Secretary
Prince Georges County Board of Education
02.2015 - 08.2016
Network Systems Manager
AT&T
11.2008 - 03.2015
Senior Lan Systems Admin
Federated IT
08.2007 - 07.2008
Lead Systems Analyst
Bae Systems
08.2006 - 08.2007
Lead Help Desk Analyst
Computer Science Corp
06.2005 - 08.2006
Assistant Project Manager
Mil Corp
05.2004 - 06.2005
Some College (No Degree) - Computer And Information Systems
Strayer University
Program Management Certification Program
Gener8tor Skills Accelerator
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