Summary
Overview
Work History
Education
Skills
Timeline
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Eleanor Yates

Sun Prairie

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

36
36
years of professional experience

Work History

Medicaid Eligibility Specialist

Elevate PFS
05.2023 - Current
  • Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
  • Streamlined application processing for increased efficiency by implementing a well-organized case management system.
  • Reduced errors in eligibility decisions with meticulous attention to detail and thorough documentation of applicant information.
  • Achieved timely resolution of cases, conducting comprehensive reviews and maintaining close communication with applicants.

Intake Eligibility Specialist

ESI
07.2021 - 05.2023
  • Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
  • Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
  • Collaborated with multidisciplinary teams to ensure comprehensive support for clients in need of assistance.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.

Activity Assistant

Oak Park Place
02.2021 - 07.2021
  • Enhanced resident engagement by developing and implementing creative activities tailored to individual needs.
  • Boosted social interaction among residents through the organization of group events and outings.
  • Collaborated with interdisciplinary team members for comprehensive care plans, resulting in improved overall wellbeing of residents.
  • Assisted with physical therapy exercises, promoting increased mobility and functional independence among participants.

Childcare Provider

IDHS
04.2015 - 02.2021
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Improved language development through engaging storytelling sessions and age-appropriate book readings.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Fostered creativity with various arts and crafts projects, stimulating imagination and selfexpression.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.

Passport Special

CIBT
09.2009 - 07.2015
  • Expedited passport applications by effectively managing high-volume workloads and prioritizing tasks.
  • Improved processing times by streamlining workflows and implementing efficient filing systems.
  • Assisted customers with complex cases, resolving issues promptly and professionally.
  • Strengthened inter-agency collaboration by maintaining open lines of communication with consular offices and other government agencies.
  • Enhanced customer satisfaction by providing timely updates on application statuses and addressing inquiries courteously.
  • Reduced errors in passport printing by double-checking information and swiftly identifying discrepancies.
  • Kept abreast of changing regulations and requirements, ensuring accurate guidance was provided to applicants at all times.
  • Handled sensitive personal information with utmost discretion, adhering to strict privacy policies and safeguarding confidential data.

Human Service Case Worker

IDHS
06.1988 - 03.2010
  • Improved client outcomes by conducting comprehensive assessments and developing individualized service plans.
  • Enhanced community partnerships for effective resource coordination, leading to an increase in available services for clients.
  • Managed a caseload of over 50 clients, prioritizing needs and maintaining accurate records.
  • Reduced case processing time with diligent paperwork completion and timely submission of required documents.
  • Connected clients to suitable housing options, reducing homelessness rates within the served population.
  • Navigated complex benefits systems on behalf of clients to ensure they received entitled financial assistance.
  • Provided ongoing case management support through regular check-ins, home visits, and follow-up appointments.
  • Assisted clients in obtaining employment, providing job coaching and interview preparation support as needed.

Education

Certificate - Medical Coding And Billing

Kennedy King College
Chicago, IL
04.2005

High School Diploma -

Simeon Vocational High School
Chicago, IL
06.1992

Skills

  • Medicaid knowledge
  • Application processing
  • Eligibility Determination
  • Policy Interpretation
  • Teamwork and Collaboration
  • Adaptability
  • Problem-Solving
  • Time Management
  • Multitasking
  • Excellent Communication
  • Attention to Detail
  • Telephone Etiquette
  • Proficiency in Excel, Microsoft Word, Powerpoint
  • Payment Collection

Timeline

Medicaid Eligibility Specialist

Elevate PFS
05.2023 - Current

Intake Eligibility Specialist

ESI
07.2021 - 05.2023

Activity Assistant

Oak Park Place
02.2021 - 07.2021

Childcare Provider

IDHS
04.2015 - 02.2021

Passport Special

CIBT
09.2009 - 07.2015

Human Service Case Worker

IDHS
06.1988 - 03.2010

Certificate - Medical Coding And Billing

Kennedy King College

High School Diploma -

Simeon Vocational High School

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Eleanor Yates