ELEANOR A. GOODMAN
Clifton Park,NY
Summary
Business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Owner/Operator/Practitioner
Holistic Wellness Therapy
01.2017 - Current
- Reiki Master/Teacher in Usui Tibetan, Karuna and Holy Fire Reiki Practices Andean and Ecuadorian Healing Practices Offering a full range of therapies, workshops and energy medicine sessions
Medicaid Program Advisor
PCG/Staffing Solutions Organization
10.2022 - 04.2023
- Responsible for managing Vital Access Program (VAP) and Vital Access Provider Assurance Program (VAPAP) Program providing more than $160 million annually to help NYS financially distressed healthcare entities, e.g
- Hospitals, nursing homes, diagnostic & treatment centers (DTCs) and certified home healthcare agencies (CHHAs), for the purpose of redesigning their healthcare delivery systems to improve their operations and financial stability Assess, analyze and make recommendations to improve the long-term care ecosystem in New York State Provide supporting analytics and plans to link the needs of the individual with New York State Medicaid programs Create implementation strategies and evaluation tools for new and revised programs to support the healthcare needs of aging New Yorkers Assist director with recommendations to leverage technologies to support program objectives
- Participate in stakeholder workgroups and coordinate across state agencies including OPWDD, OMH, OTDA and SOFA to align long-term care policy with program implementation and integration Worked as the liaison with Department of Health executive team, NYS Department of Budget and NYS Executive Chamber as well as external stakeholders on Medicaid and managed care long-term care programs and policies to ensure state and federal compliance
Senior Auditor
New York State, Office of NYS Comptroller, Thomas P. DiNapoli
02.2019 - 10.2022
- Responsible for auditing Retirement Services within the Pension Integrity Bureau to identify fraud related to the NYS Pension Fund which is valued at more than $250 billion; pension fraud audits and investigations have resulted in the recovery of nearly $3 million Ensure compliance with established internal control procedures, by examining records, reports, operating practices and documentation reports Complete audit work papers by documenting audit tests and findings Prepare audit final report of findings & analysis and communicate with team to review results
Director, Contracted Services, Facilities Administration, 19 Main Campus Facilities
St. Peter's Health Partners, Corporate
01.2013 - 05.2017
- SPHP Corporate Lean Certified Trainer (Six Sigma) Responsible for all aspects of managing non-clinical outsourced contracted services throughout SPHP including direct oversight and responsibilities of contracted and non-contracted management performance outcomes; includes, but not limited to, food & nutrition management, environmental services management, patient transport services, clinical and non-clinical records management & storage and laundry & linen services, in-house linen distribution services, in-house print services Responsible for fiscal oversight for in-house and contract management for approximately $100 million annual spend for SPHP, as well as complex contract negotiation, strategic planning and JCAHO regulatory compliance Led various Trinity Health (parent) initiatives to improve operational performance and efficiency Implemented contracted services contracts including development of RFPs, working with SPHP and Trinity Health legal in the preparation of contract documents, complex negotiation, contract operationalization etc
- Designed and implemented continual cost containment process Conducts analyses of costs and potential savings for new and existing contracts and work with contractors to reduce cost and improve efficiencies
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Business Analyst
01.2012 - 01.2013
- Led RFP process, contract negotiations and transition for outsourcing Northeast Health Linen processing facility (1.2 million pounds/annum), outsourced Seton Health vendor contract (800,000 pounds/annum) and other contracts within the 3 merged organizations to a single-sourced contract vendor; negotiated master services agreement to include 125 sites and executed plan to reduce workforce by ~50 employees Consolidated many small document storage management contracts under one master services agreement for entire system, approx
- 100 sites resulting in significant cost savings Identified opportunities and development of plans for performance and financial improvement through the analysis of existing organizational issues for the newly merged St
- Peter's Health Partners
Assistant Director, Support Services
Northeast Health, Inc.
01.2007 - 01.2012
- Oversaw all system operations for environmental and laundry services including hospitals and extended care facilities Responsible for regulatory compliance with the Department of Health (DOH) and Occupational Safety and Health Administration (OSHA) Prepared budget, developed policies & procedures and managed performance initiatives
Project Manager, Environmental Services Operations, Support Services
01.2005 - 01.2007
- Responsible for opening new sites, providing startup management services, developing policies, procedures, hiring & training Provided expertise to affiliates and primary care facilities to obtain highest levels of customer satisfaction, financial and performance improvement
Manager, Environmental and Laundry Services, Acute Care Division
01.2004 - 01.2005
- Supervised, maintained and improved productivity and efficiency of laundry department Performed inspections and audits to ensure quality and achieve objectives Maintained proper product inventory and work within budget guidelines
Manager, Patient Nutrition Services and Retail Operations, Acute Care Division
01.2001 - 01.2004
- Responsible for all facets of all operations in cafeteria, coffee shop, banquets and patient food service, including DOH regulations and HACCP certification Responsible for cash reconciliations, cash reports, weekly sales reports and register programming
Marriott Golf Club Grill & Resort, JJ Doodles Restaurant, Banta’s Steak & Stein
01.1985 - 01.1995
Education
B.S., Accounting -
Sage College of Albany
Albany, New YorkA.S., Business Administration -
Hudson Valley Community College
Troy, New YorkSkills
- Project Management
- Operations Management
- Business Management
- Client Service
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Certification
- Member, Association of Government Accountants (AGA)
- Member, Association of Certified Fraud Examiners (ACFE)
- FEMA Emergency Management: Incident Command, National Response Framework, Hazardous Material
- Holistic Wellness Practitioner, U.S. & South American travel for Energy Medicine Certification
- Registered Reiki Master/Teacher, International School of Reiki Training
Community Boards
- Board of Trustees, The Community Hospice Foundation, St. Peter’s Health Partners, Co-Chair, Education & Communication Committee, Governance Committee, Past member
- Board of Directors, Capital Region Sponsor-A-Scholar, Past member
Hobbies and Interests
- Hot yoga
- Running
- Tennis
- Hiking
- Travel
Timeline
Medicaid Program Advisor
PCG/Staffing Solutions Organization
10.2022 - 04.2023
Senior Auditor
New York State, Office of NYS Comptroller, Thomas P. DiNapoli
02.2019 - 10.2022
Owner/Operator/Practitioner
Holistic Wellness Therapy
01.2017 - Current
Director, Contracted Services, Facilities Administration, 19 Main Campus Facilities
St. Peter's Health Partners, Corporate
01.2013 - 05.2017
Business Analyst
01.2012 - 01.2013
Assistant Director, Support Services
Northeast Health, Inc.
01.2007 - 01.2012
Project Manager, Environmental Services Operations, Support Services
01.2005 - 01.2007
Manager, Environmental and Laundry Services, Acute Care Division
01.2004 - 01.2005
Manager, Patient Nutrition Services and Retail Operations, Acute Care Division
01.2001 - 01.2004
Marriott Golf Club Grill & Resort, JJ Doodles Restaurant, Banta’s Steak & Stein
01.1985 - 01.1995
B.S., Accounting -
Sage College of Albany
A.S., Business Administration -
Hudson Valley Community College
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