Eleanore Marsh

• Determines which information is to be released in compliance with existing laws (Privacy Act of 1974, Freedom of Information Act, and Health Insurance Portability and Accountability Act). Ensures that proper authorization exists before release is made.
• Inputs all requests into the ROI computer package for logging and tracking of these requests
• Searches CPRS or ROI records to compose responses, including electronic searches to retrieve and summarize hard-to-locate data. Locates materials that would verify information given.
• Educated Veterans about medical record process policies and procedures.

• Promoted a positive work environment through effective communication with colleagues and supervisors
• Learned other teammates' work tasks to train as backup.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Enhanced team efficiency with tray line food preparation processes.
• Trained new staff on proper food handling and food prep techniques for better onboarding.

• Maintained confidentiality by keeping all patient and medical information seen and heard in the facility in the strictest confidence
• Maintained productivity, quality and assures customer service standards
• Answered and conduced business on the telephone routinely while maintaining excellent customer service skills
• Reviewed Release of Information requests for validity according to applicable state or federal statutes
• Looked up medical record numbers, fills out guides and pulls medical records, if so directed
• Reviewed the requests to determine which records are being requested
• Scanned the medical record and chooses the appropriate information to be photocopied, if so directed
• Copied the appropriate pages for the requested records, if so directed
• Logged information that is being sent to the requester either manually or using company software in accordance with the facility procedure
• Documented the release of information in the patient medical record or other means determined by the facility

• Delivered carts to the correct floor or patient area.

• Served trays to patients and determines if they need anything else.

• Assisted customers with opening containers and cutting food when requested.

• Collected trays and places garbage and trash in designated containers.

• Recorded the amount and type of special food items served to patients. • Brews coffee and tea. May be required to restock other beverage areas. • Interacts with customers in the serving and dining areas.

• Took orders in an Expressly For You (EFY) environment.

• Assembled and delivered patient trays in an EFY environment.

• Replenished floor stock.

• Answered phone inquiries to schedule and confirm food orders, and respond to service questions.

• Managed the inventory, ordered food and beverages, equipment, and supplies. Maintained the budgets and
  payroll records as well as financial transactions.
  
• Inspected supplies, equipment, and work areas to ensure employees comply with health and safety
  regulations.
  
• Overseen food preparation, portion sizes, and the overall presentation of food. Investigated and
  resolve any complaints regarding food quality or service.
  
• Established standards for personnel performance, customer service, scheduling staff hours, assign
  duties, interview, train, and sometimes terminate employees.