Eleanor (Nellie) Kamenitsa-Hale
Los Angeles,CA
Summary
Personable and dedicated customer service representative with extensive communication experience in both service and business, looking for part-time work while pursuing a Masters degree. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers and clients. Articulate and enthusiastic with demonstrated passion for team leadership and management.
Overview
5
5
years of professional experience
5
5
Years of communication specialization
5
5
Years of leadership
Work History
Elementary School Teacher's Assistant
STAR Education
Los Angeles, CA
10.2022 - 06.2023
- Researched, created, and implemented a monthly curriculum showcasing effective study habits and organizational skills for 5th graders transitioning to middle school.
- Provided in-class support to a 30-student class and offered individual academic assistance
- Provided parental communication on student's academic progress and tutoring options for necessary academic assistance
Drum Major
UCLA Bruin Marching Band
Los Angeles, CA
04.2020 - 06.2023
- Planned and directed numerous meetings, rehearsals, and performances for a large ensemble of 250+ individuals.
- Collaborated with a 30-member leadership team to develop strategies for enhancing band skill-level and performances.
- Ensured seamless communication flow between the 250-member band and a group of 3 directors.
- Collaborated with UCLA Marketing to ensure seamless and efficient execution of over 100 performances/games
Director of Resales/Renewals, Ast. Dir. Engagement
The Tutoring Center Franchise Corp
Long Beach, CA
09.2023 - Current
- Managed communication between franchisor Executive Team and ~30 franchisee clients as Personal Franchise Concierge, relaying system requirements, upgrades, and directives during resale or renewal processes
- Developed and executed strategic enhancements to existing resale recommendation materials, optimizing the resale process
- Drafted and implemented legal addenda for client agreements, company-wide email announcements, and internal SOP documents.
- Presented training materials during franchise “Discovery Days” and quarterly seminars to educate new franchisees on the company’s business model, marketing plans, classroom operations, and academic material placement.
- Provided training and guidance to Executive Team trainees, overseeing their progress and allocating project responsibilities.
Business Development Intern
Aspiration
Marina Del Rey, CA
06.2022 - 08.2022
- Conducted analysis on the sustainability practices and environmental impact of 200+ companies to identify potential business partnerships.
- Conducted analysis of competitors in the sustainability consulting and financial technology sectors
- Developed an organized database for around 50 companies providing sustainability services and carbon offsets.
Starbucks Barista and Trainer
Target
Los Angeles , CA
08.2020 - 09.2021
- Provided ongoing support to baristas by troubleshooting issues with equipment or beverages.
- Ensured compliance with Starbucks and Target policies related to food preparation, storage, sanitation.
- Assessed skill levels of new and existing baristas, providing individualized training plans.
- Showcased exemplary customer service in making drinks, preparing food, and managing customer needs and complaints
Education
Bachelor of Arts - Public Affairs
University of California, Los Angeles
Los Angeles06-2023
Skills
- Teamwork and Collaboration
- Critical Thinking
- Project Planning
- Interpersonal Communication
- Multitasking
- Organization
- Communication
- Public Speaking
- Flexible and Adaptable
- Written Documentation
- Research Abilities
Timeline
Director of Resales/Renewals, Ast. Dir. Engagement
The Tutoring Center Franchise Corp
09.2023 - Current
Elementary School Teacher's Assistant
STAR Education
10.2022 - 06.2023
Business Development Intern
Aspiration
06.2022 - 08.2022
Starbucks Barista and Trainer
Target
08.2020 - 09.2021
Drum Major
UCLA Bruin Marching Band
04.2020 - 06.2023
Bachelor of Arts - Public Affairs
University of California, Los Angeles
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