Eleanor Vergara Gala
San Francisco,CA
Summary
Property Leasing-Residential Management for 16 years, Customer Service, 13 years, Receptionist 13 years Retail Sales Background of 22 years Authorized to work in the US for any employer Seasoned Property Manager Assistant with excellent organizational and problem resolution skills. with over 24 years of experience in property management industry. Committed to maintaining solid tenant relationships and helping tenants follow lease terms. Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 750 units. Exceptional record of maintaining profitability through positive resident relations and cost controls. Experienced Property Manager Assistant recognized for outstanding performance and surpassing goals. Committed to generating new revenues and exceeding annual occupancy objectives. Responsible Property Manager Assistant with hands-on property management practice. Experience managing rent collections and payments, preparing legal documents and handling resident concerns. Property Manager adept at remaining accessible to residents and board members. Offering excellent organizational and time management skills. Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Versatile Property Manager bringing solid blend of people skills combined with ability to implement and enforce property rules and regulations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Property Management
Renoir Staffing, LLC
Alameda, CA
08.2017 - 05.2018
- Property Manager or Leasing Agent.
- I am on call staff for agency and gets sent to Apartment Complexes to work in different locations in place of manager's absence.
- I am well verse in different software use in apartment communities like Yardi, MRI, Microsoft word in windows 6, 7, 8, 9, and also able to use Apple Mac systems.
- I have heavy background in customer service, sales, customer relations and problem solving.
- Manage budget, accounting according to fair housing laws.
- I was assigned at Waterstone Millbrae Apartments as Community Manager for 6 months
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained sufficient number of units market-ready at all times.
- Introduced prospective tenants to types of units available and performed tours of premises
- Greeted approximately 55 prospective tenants weekly
Assistant Leasing Manager/Senior
Lakewood Apartments At Park Merced
San Francisco, CA
03.2008 - 11.2012
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Collected, completed and processed lease applications.
- Boosted occupancy to 99% by leveraging market knowledge and successful promotional strategies.
- Explained terms of lease and amounts to be paid to tenants.
- Created and submitted daily reports on leasing activities.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Managed daily and weekly marketing and leasing plans.
- Established key relationships with potential leasers and renters.
Assistant Property Manager
Skyline Heights Apartment
Daly City, CA, Ca
01.2004 - 02.2008
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Posted policies and rules in common areas for tenant review.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Boosted occupancy to 95% by leveraging market knowledge and successful promotional strategies.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Showed apartments to potential tenants and answered questions regarding community.
- Kept accurate records of all resident and tenant correspondence.
- Processed security deposit refunds.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Daily Operational Management
Senior Leasing Consultant
Westlake Village Apartments
Daly City, CA
10.2002 - 12.2003
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates
- Verified tenant incomes and other information before accepting lease applications
- Held high approval rating and maintained customer loyalty with top-notch service
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation
- Escalated major issues to property manager for immediate remediation
- Collected rent and tracked resident payments and information in computer system
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Greeted clients, showed apartments, and prepared leases
- Responded to requests and scheduled appointments for property showings
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations
- Distributed and followed up on tenant renewal notices
- Collected monthly rent payments and other fees, always properly recording and processing money
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Specialist
Nordstrom, Galleria Mall
Stonestown
06.1993 - 09.2002
- Learn to be the Best with a No Problem attitude.
- I was a Sales Specialists at the Men's Suits Department.
- Followed all company policies and procedures to deliver quality work.
- Maintained knowledge of current sales and goals for each departments, quality compliance and customer experiences.
- Provided suggestions for and actively participated in improving sales, margins and execution of all programs.
- Drove sales through sampling initiatives, suggestive selling and communication of promotional items and specials.
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all designer clothing and accesories are available.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Prepared, presented and maintained appropriate stock levels to promote product availability to customers.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Sales Designer Specialists
Neiman Marcus
San Francisco, CA
02.1990 - 11.1992
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Helped customers complete purchases, locate items and join reward programs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Developed and maintained courteous and effective working relationships
Assistant Department Manager
IMagnin Beauty Salon
San Francisco, CA
09.1986 - 09.1990
- Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions
- Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations
- Evaluated suppliers to maintain tight cost controls and maximize business operational performance
- Set, enforced and optimized internal policies to maintain responsiveness to demands
Education
3 Years of Business Management - Business Management
City College of SF
San Francisco, CA07.1975
Real Estate Principles - Real Estate
Anthony's Real Estate School
Foster City04.2010
High School Diploma -
Galileo High School
San Francisco, CA1972
Skills
- Operations Management
- Sale and Rental Recordkeeping
- Security Management and Enhancement
- Decision Making
- Customer Relations
- Multitasking and Prioritization
Accomplishments
- Demonstrated skill and career growth by being promoted 8 times in 20 years.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Maintained occupancy rate at 100% for 24 months.
- Supervised team of 10 staff members.
Certification
Fair Housing Certification
April 2002 to Present
Property Management/Leasing
Assessments
Accounting Skills: Bookkeeping — Familiar
January 2019
Top Sales, All Stars Customer Service, Positive Energetic Person with No Problem Attitude
I am consistent in what assignments I am given. I managed to come ahead of the goals due to persistent determinations to beat numbers of last years to this year. Planning my goals are number one in my book. Giving my Best to all my clients and customers to do what is right for them resulting to a happy ending is a must to do on a daily basis.
Timeline
Property Management
Renoir Staffing, LLC
08.2017 - 05.2018
Assistant Leasing Manager/Senior
Lakewood Apartments At Park Merced
03.2008 - 11.2012
Assistant Property Manager
Skyline Heights Apartment
01.2004 - 02.2008
Senior Leasing Consultant
Westlake Village Apartments
10.2002 - 12.2003
Specialist
Nordstrom, Galleria Mall
06.1993 - 09.2002
Sales Designer Specialists
Neiman Marcus
02.1990 - 11.1992
Assistant Department Manager
IMagnin Beauty Salon
09.1986 - 09.1990
3 Years of Business Management - Business Management
City College of SF
Real Estate Principles - Real Estate
Anthony's Real Estate School
High School Diploma -
Galileo High School
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