Elease Pena
Data Entry / Assistant / Billing Specialist
Layton,UT
Summary
Office Assistant with over 35 years of experience in data entry, organization, and proofreading. Demonstrates strong interpersonal skills and a commitment to quality and efficiency. Proven ability to manage multiple projects and meet tight deadlines while maintaining high accuracy. Recognized for independent problem-solving and meticulous attention to detail in data management.
Overview
28
28
years of professional experience
Work History
Accounting Clerk
Mtc Job Corps
09.2022 - 10.2022
- Processed both outgoing and incoming payments and invoices.
- Supported clerical and administrative needs of senior department staff.
- Analyzed documentation and standard financial statements for accuracy.
- Coded invoices and other records to maintain organized and accurate records.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
I-9 Specialist
Robert Half Office Team
01.2022 - 03.2022
- Participated in ongoing training and compliance activities.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Inspected and proofread documents to check accuracy.
- Managed secure storage, backups and retrieval of archived documents.
Assistant
Nutraceutical
04.2021 - 12.2021
- Delivered clerical support by handling range of routine and special requirements.
- Verified accuracy of business records by consistently updating customer information.
- Corresponded with clients through email, for needed documentation.
- Analyzed contract documents to identify ambiguity and conflicts between documents and specifications.
- Managed regulatory requirements and audit support need by completing and submitting accurate paperwork.
Clark Counting Housing Rep
Protiviti, Inc.
12.2020 - 04.2021
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
- Promptly responded to inquiries and requests from all customers.
- Recorded actions taken, issues resolved, and information to effectively manage customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to email inquiries within 1-2 business days to maintain customer satisfaction.
Billing Specialist
Soar Transportation
08.2020 - 11.2020
- Contacted truck drivers about their past due paperwork.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers.
Billing Clerk/Data Entry
Pilot Thomas Logistics
05.2016 - 10.2019
- Date Entry, reporting, and Billing/invoicing
- Invoice and bill customers, either directly or coordinated through centralized finance functions
- Enter financial, expense, time keeping or operations related data and create/distribute reports as required
- Support collection and review of drivers logs
- Data entry from driver trip reports on IFTA and other data collections spreadsheets
- Assist with data entry for oil reconciliation and customer specific initiatives.
Invoice Specialist
C.R. England
12.2014 - 04.2015
- Printed companies invoices, sorted and prepared them for mailing
- Reviewed invoices to identify any errors before invoice delivery
- Scanned in check deposit each day
- Verified that information in the computer system was scanned correctly, 10 keyed, names, money amounts and other information into companies system
- Researched and resolved billing and invoice problems
- Entered all of the companies balance dues, sorted and passed out to employees
- Dispersed incoming mail to correct recipients throughout the office.
Retail Clerk/Cashier
Harbor Freight Tools
05.2014 - 09.2014
- Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments
- Operate cash register, scanners and computers to itemize and total customer purchases, collect payments and make change for cash transactions
- Assist with store stocking, floor-sets and opening/closing procedures
- Bag and wrap customers' purchases, demonstrate ability to assist customers to sign up for store memberships and to apply for store gift cards
- Ability to answer customers' questions and give information in customer-friendly way.
Accounting Auditor
Sentinel Field Services
05.2013 - 01.2014
- Reviewed all expense transmittal's for accuracy and proper expense disclosure
- Monitored rejected transmittal's ensuring corrections, reviewing statements and submitting for payment
- Prepared transmittal's for shipping
- Kept spread sheet of rejected transmittal's for management, for money that had been paid and had not been paid
- Distributed returned checks to proper accounting teams
- Pulled and Posted accounts payable and receivable receipts to appropriate general ledger accounts
- Created daily and weekly report's for accounting management.
Payment Perfection Technician/Deposit Clerk/Data Entry Operator
Internal Revenue Service
11.1994 - 08.2012
- Performed research on taxpayer data in order to identify the taxpayer and ensure proper credit of payments received
- Analyzed notices, correspondences, schedules, etc.., to determine taxpayer's intent of payment and to determine if additional action was necessary
- Verified accuracy of billing data and revised any errors
- Operated typing, adding, calculating, and billing machines
- Contacted customers to obtain or relay account information.
- Entered numerical data into databases with speed and accuracy using a 10-key pad.
- Verified accuracy of data before transcribing.
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent later issues such as duplication of data degradation.
Education
Clerical, Data Entry
Skills
Precision focus
Accomplishments
- Worked a regular 40 hr week plus 70 hrs overtime in pay period to help meet company deadline.
- Consistently maintained high customer satisfaction ratings.
Timeline
Accounting Clerk - Mtc Job Corps
09.2022 - 10.2022
I-9 Specialist - Robert Half Office Team
01.2022 - 03.2022
Assistant - Nutraceutical
04.2021 - 12.2021
Clark Counting Housing Rep - Protiviti, Inc.
12.2020 - 04.2021
Billing Specialist - Soar Transportation
08.2020 - 11.2020
Billing Clerk/Data Entry - Pilot Thomas Logistics
05.2016 - 10.2019
Invoice Specialist - C.R. England
12.2014 - 04.2015
Retail Clerk/Cashier - Harbor Freight Tools
05.2014 - 09.2014
Accounting Auditor - Sentinel Field Services
05.2013 - 01.2014
Payment Perfection Technician/Deposit Clerk/Data Entry Operator - Internal Revenue Service
11.1994 - 08.2012
Applied Technology Center - , Clerical, Data Entry