Elease Pena
Data Entry / Assistant / Billing Specialist
Layton,UT
Summary
Office Assistant with over 35 years of experience in data entry, organization, and proofreading. Demonstrates strong interpersonal skills and a commitment to quality and efficiency. Proven ability to manage multiple projects and meet tight deadlines while maintaining high accuracy. Recognized for independent problem-solving and meticulous attention to detail in data management.
Overview
28
28
years of professional experience
Work History
Accounting Clerk
Mtc Job Corps
09.2022 - 10.2022
- Processed both outgoing and incoming payments and invoices.
- Supported clerical and administrative needs of senior department staff.
- Analyzed documentation and standard financial statements for accuracy.
- Coded invoices and other records to maintain organized and accurate records.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
I-9 Specialist
Robert Half Office Team
01.2022 - 03.2022
- Participated in ongoing training and compliance activities.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Inspected and proofread documents to check accuracy.
- Managed secure storage, backups and retrieval of archived documents.
Assistant
Nutraceutical
04.2021 - 12.2021
- Delivered clerical support by handling range of routine and special requirements.
- Verified accuracy of business records by consistently updating customer information.
- Corresponded with clients through email, for needed documentation.
- Analyzed contract documents to identify ambiguity and conflicts between documents and specifications.
- Managed regulatory requirements and audit support need by completing and submitting accurate paperwork.
Clark Counting Housing Rep
Protiviti, Inc.
12.2020 - 04.2021
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
- Promptly responded to inquiries and requests from all customers.
- Recorded actions taken, issues resolved, and information to effectively manage customer accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to email inquiries within 1-2 business days to maintain customer satisfaction.
Billing Specialist
Soar Transportation
08.2020 - 11.2020
- Contacted truck drivers about their past due paperwork.
- Used data entry skills to accurately document and input statements.
- Produced and mailed monthly statements to customers.
Billing Clerk/Data Entry
Pilot Thomas Logistics
05.2016 - 10.2019
- Date Entry, reporting, and Billing/invoicing
- Invoice and bill customers, either directly or coordinated through centralized finance functions
- Enter financial, expense, time keeping or operations related data and create/distribute reports as required
- Support collection and review of drivers logs
- Data entry from driver trip reports on IFTA and other data collections spreadsheets
- Assist with data entry for oil reconciliation and customer specific initiatives.
Invoice Specialist
C.R. England
12.2014 - 04.2015
- Printed companies invoices, sorted and prepared them for mailing
- Reviewed invoices to identify any errors before invoice delivery
- Scanned in check deposit each day
- Verified that information in the computer system was scanned correctly, 10 keyed, names, money amounts and other information into companies system
- Researched and resolved billing and invoice problems
- Entered all of the companies balance dues, sorted and passed out to employees
- Dispersed incoming mail to correct recipients throughout the office.
Retail Clerk/Cashier
Harbor Freight Tools
05.2014 - 09.2014
- Courteously greet customers and efficiently process transactions within busy, fast-paced retail environments
- Operate cash register, scanners and computers to itemize and total customer purchases, collect payments and make change for cash transactions
- Assist with store stocking, floor-sets and opening/closing procedures
- Bag and wrap customers' purchases, demonstrate ability to assist customers to sign up for store memberships and to apply for store gift cards
- Ability to answer customers' questions and give information in customer-friendly way.
Accounting Auditor
Sentinel Field Services
05.2013 - 01.2014
- Reviewed all expense transmittal's for accuracy and proper expense disclosure
- Monitored rejected transmittal's ensuring corrections, reviewing statements and submitting for payment
- Prepared transmittal's for shipping
- Kept spread sheet of rejected transmittal's for management, for money that had been paid and had not been paid
- Distributed returned checks to proper accounting teams
- Pulled and Posted accounts payable and receivable receipts to appropriate general ledger accounts
- Created daily and weekly report's for accounting management.
Payment Perfection Technician/Deposit Clerk/Data Entry Operator
Internal Revenue Service
11.1994 - 08.2012
- Performed research on taxpayer data in order to identify the taxpayer and ensure proper credit of payments received
- Analyzed notices, correspondences, schedules, etc.., to determine taxpayer's intent of payment and to determine if additional action was necessary
- Verified accuracy of billing data and revised any errors
- Operated typing, adding, calculating, and billing machines
- Contacted customers to obtain or relay account information.
- Entered numerical data into databases with speed and accuracy using a 10-key pad.
- Verified accuracy of data before transcribing.
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent later issues such as duplication of data degradation.
Education
Clerical, Data Entry
Skills
Precision focus
Prioritization and scheduling
Time management and organization
Data analysis in spreadsheets
Accomplishments
- Worked a regular 40 hr week plus 70 hrs overtime in pay period to help meet company deadline.
- Consistently maintained high customer satisfaction ratings.
Timeline
Accounting Clerk - Mtc Job Corps
09.2022 - 10.2022
I-9 Specialist - Robert Half Office Team
01.2022 - 03.2022
Assistant - Nutraceutical
04.2021 - 12.2021
Clark Counting Housing Rep - Protiviti, Inc.
12.2020 - 04.2021
Billing Specialist - Soar Transportation
08.2020 - 11.2020
Billing Clerk/Data Entry - Pilot Thomas Logistics
05.2016 - 10.2019
Invoice Specialist - C.R. England
12.2014 - 04.2015
Retail Clerk/Cashier - Harbor Freight Tools
05.2014 - 09.2014
Accounting Auditor - Sentinel Field Services
05.2013 - 01.2014
Payment Perfection Technician/Deposit Clerk/Data Entry Operator - Internal Revenue Service
11.1994 - 08.2012
Applied Technology Center - , Clerical, Data Entry