Eleasia Jones
Tacoma
Summary
Dynamic team leader focused on enhancing customer experiences and operational productivity. Proven track record in supervising crew activities, analyzing feedback for continuous improvement, and ensuring adherence to quality standards in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Crew Trainer
Mcdonalds
Sumter
02.2010 - Current
- Supervised daily shift activities to ensure team efficiency and productivity.
- Evaluated crew performance and delivered constructive feedback to foster development.
- Supported staff in taking orders to enhance customer service.
- Reviewed customer complaints and feedback to identify improvement areas.
- Maintained the equipment, such as oven and grill, in proper condition.
- Prepared food items such as hamburgers as per the established standards.
machine operator/lab tech
Continental Tire
Sumter
06.2016 - 02.2025
- Operated machinery to manufacture high-quality tire products.
- Monitored production processes to ensure compliance with safety standards.
- Prepared machine for production processes by equipping with required tools and parts.
- Loaded and unloaded materials to maintain continuous operations.
- Replaced sampler after each production run to ensure accuracy in testing.
- Enter testing data in the SAP system per specifications.
- Documented test results and maintained accurate lab records for compliance purposes.
- Communicate any quality failures to Supervisors and Production Supervisors.
Sales Associate
Dollar General
Sumter
03.2014 - 06.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection and inquiries.
- Resolved customer complaints professionally to uphold store reputation and customer satisfaction.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Monitored inventory levels and reported discrepancies to maintain stock accuracy.
- Restocked shelves with new inventory regularly.
- Ensured store cleanliness and organized merchandise displays to enhance customer experience.
Packer
Amazon Fulfillment
West Columbia
01.2013 - 11.2013
- Stacked, piled, and packed material into crates to meet shipping requirements.
- Maintained a fast-paced work environment to meet production demands.
- Monitor and inspect finished product for specifications and quality.
- Moved pellets in and out to optimize workflow continuity.
- Managed packages database to ensure accurate inventory tracking.
Education
High School Diploma - General High School Curriculum
Sumter High
Sumter, SCSkills
- Customer service expertise
- Interpersonal skills
- Cash handling
- Payment processing
- Policy enforcement
- POS systems proficiency
- Staff cross-training
Timeline
machine operator/lab tech
Continental Tire
06.2016 - 02.2025
Sales Associate
Dollar General
03.2014 - 06.2016
Packer
Amazon Fulfillment
01.2013 - 11.2013
Crew Trainer
Mcdonalds
02.2010 - Current
High School Diploma - General High School Curriculum
Sumter High