Hi, I’m
Eleatrice Baker
Lorton,VA
Summary
A seasoned Performance and Project Management Consultant with over 20 years of experience guiding federal agencies and executive leadership through strategy execution, change management, performance improvement, and cybersecurity procurement. Adept at developing training programs, strategic communications, robust reporting mechanisms, and process optimizations that drive continuous improvement and security resilience. Known for an entrepreneurial approach, strong analytical skills, and an impeccable track record in elevating customer satisfaction.
Overview
20
years of professional experience
1
Certification
Work History
NikSoft Systems Corporation – USPS CISO Cybersecurity Operations
Senior Program Analyst / Project Manager
01.2022 - Current
Job overview
- Conduct market research to identify leading-edge cybersecurity tools and trends to inform procurement decisions.
- Request and evaluate vendor quotes; organize and facilitate product demonstrations while providing detailed recommendations.
- Develop comprehensive business cases for tool procurement and renewal, ensuring alignment with CISO’s strategic objectives.
- Negotiate terms and contract renewals to secure favorable pricing, technical support, and service-level agreements.
- Oversee project planning, scheduling, and cross-team coordination to ensure successful execution of initiatives such as the new CISO Annual Planning Tool and the SIFT (Security & Integration Findings) tracking tool.
- Led the implementation of cybersecurity resilience projects to bolster operational continuity.
- Maintained and updated comprehensive cybersecurity resilience plans, including business continuity strategies.
- Coordinated cross-functional teams, aligning initiatives such as executive-level GIR, WIG, and strategic planning with organizational priorities.
- Monitored and reported on KPIs to ensure the effectiveness of resilience measures and to drive process improvements.
- Developed and maintained key documentation (policies, procedures, and guidelines) to support cybersecurity operations.
- Achievements and Recognitions
- Designed and developed a Strategic Annual Planning Tool program.
- Successfully participated in the Annual Cyber Flag Exercise.
- Acquisition of multi-million-dollar software and hardware tools.
NikSoft Systems Corporation – USPS Deputy CISO Strategic Management Office
Senior Program Analyst / Strategy Management
01.2019 - 01.2022
Job overview
- Coordinated strategic planning efforts for the United States Postal Service Corporate Information Security goals.
- Conducted in-depth analyses to resolve program issues and support executive-level decision making.
- Reviewed and refined standard operating procedures to enhance risk assessment and quality assurance.
- Produced detailed reports and improvement plans that optimized business processes and strategic objectives.
- Assumed team lead responsibilities and managed key aspects of executive meeting planning and coordination.
Orizon Inc – U.S. Treasury
Enterprise Performance Management Analyst
01.2018 - 01.2019
Job overview
- Supported the Enterprise Performance Management (EPM) solution by gathering and refining requirements to enhance corporate metrics.
- Collaborated with technical and business representatives in developing and deploying KPI reports and interactive dashboards.
- Led functional design sessions that resulted in optimized reporting tools and strategic communications for the data governance community.
- Achievements and Recognitions
- Successfully developed and published an online video tutorial for the Bureau of Engraving's enterprise reporting and data visualization tool.
- Published the Data Governance Newsletter for the Bureau of Engraving.
Spider Strategies – Headquarters Department of the Army
Program Analyst
01.2013 - 01.2018
Job overview
- Translated strategic planning initiatives into quantifiable performance outcomes using the Army’s Strategic Management System (SMS).
- Advised senior leadership, including Under Secretary-level officials, on aligning business performance with Army strategy.
- Implemented training programs for over 400 Army personnel, streamlining the adoption of the Army’s performance measurement tools.
- Automated manual data collection processes through online dashboards, decreasing briefing development time.
- Achievements and Recognitions
- Developed and implemented a monthly Army-wide training program for 27K SMS tool users.
- Received excellent reviews from clients for training, business acumen, and client services.
- Recognized for exemplary client support and rewarded with $500K in task orders and contracts.
- Saved 1200 hours annually in the financial management community by automating status reporting.
Quantum Research International – Headquarters Department of the Army
Principal Analyst / Task Lead / Strategic Management
01.2006 - 01.2013
Job overview
- Defined strategic performance measures and guided the implementation of operational initiatives within the HQDA G4 portfolio.
- Facilitated cross-departmental forums that enabled directorates to present performance back briefs to the Chief of Staff for Army Logistics.
- Authored comprehensive guides detailing business rules, processes, and performance metrics to standardize enterprise practices.
- Collaborated with the Army’s Office of Business Transformation to enhance enterprise-wide performance measurement.
- Achievements and Recognitions
- Awarded for planning a yearly Army event with 2500+ attendees as part of a special task force.
- Created a project and task tracking system for the Army's international development division.
- Promoted from junior analyst to principal analyst for program knowledge, business acumen, and excellent client services.
Kettler / Condominium Sales and Development
Contracts Administrator
01.2005 - 01.2006
Job overview
- Guided project staff and advised management on contractual issues, regulations, and requirements per purchase agreements on specific condominium developments.
- Created and reviewed financial summaries, sales reports, budgets, and monthly reconciliations for various developments.
- Actively researched, analyzed, and underwrote, potential acquisitions.
- Managed and trained assistant contract administrators, sales agents, and sales assistants.
SYColeman - Headquarters Department of the Army, Force Development
Junior Analyst / Division Executive Officer
01.2005 - 01.2006
Job overview
- Provided executive controls and support to division and branch chiefs of the Army's Warfighting Analysis and Assessment Division.
- Analyzed all incoming staff actions directed to the division from directorate leadership.
- Managed assigned staff actions (including classified documents, form fives, memorandum, and organizational charts) and deadlines, project plans, business processes, and procedures.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Colorado Technical University
University Overview
Degree details and graduation year can be added as available
Skills
- Project & Program Management: Planning, scheduling, cross-functional coordination, and milestone oversight
- Cybersecurity Procurement: Evaluating vendor solutions, contract negotiations, and compliance with security policies
- Strategic Planning & Change Management: Developing strategic initiatives, performance metrics, and executive-level communication plans
- Data Analytics & Visualization: KPI reporting, dashboard development using QuickScore, Qlik, Tableau, Balanced Scorecard, and Strategic Management Software
- Training & Development: Designing and delivering comprehensive training programs for diverse skill levels
- Business Process Improvement: Continuous process improvement, performance management, and systems optimization
- Policy analysis
- Requirements analysis
- Business process improvement
- Strategic planning
- Requirements gathering
- Process mapping
- Risk assessment expertise
- Teamwork and collaboration
Certification
- Microsoft Office Suite
- Adobe Captivate
- Data Visualization Software: QuickScore, Qlik, Tableau, Balanced Scorecard, Strategic Management
- Oracle Business Intelligence Enterprise Tool
Timeline
Senior Program Analyst / Project Manager
NikSoft Systems Corporation – USPS CISO Cybersecurity Operations
01.2022 - Current
Senior Program Analyst / Strategy Management
NikSoft Systems Corporation – USPS Deputy CISO Strategic Management Office
01.2019 - 01.2022
Enterprise Performance Management Analyst
Orizon Inc – U.S. Treasury
01.2018 - 01.2019
Program Analyst
Spider Strategies – Headquarters Department of the Army
01.2013 - 01.2018
Principal Analyst / Task Lead / Strategic Management
Quantum Research International – Headquarters Department of the Army
01.2006 - 01.2013
Contracts Administrator
Kettler / Condominium Sales and Development
01.2005 - 01.2006
Junior Analyst / Division Executive Officer
SYColeman - Headquarters Department of the Army, Force Development
01.2005 - 01.2006
Colorado Technical University
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