ELEAZAR GALLO
San Jose,CA
Summary
Detail-oriented and results-driven Data Analyst with a Bachelor of Science in Economics from San Jose State University. Proficient in SQL, PostgreSQL, Tableau, and R Studio, with a strong foundation in database queries and computer programming languages. Committed to continuous professional development, actively monitoring industry trends, best practices, and emerging technologies in data analysis. Proactively identify opportunities for process improvement to enhance data collection and analysis processes. Devoted professional proactively and quickly identifies the best course of action for given scenarios. Confident in handling tasks independently and in teams with a highly organized approach to work. Strong advocate for those in need and committed to providing the best possible service.
Overview
9
9
years of professional experience
Work History
Support Services Representative
Kaiser Permanente
08.2023 - 11.2023
- Streamlined interpretation of collective bargaining agreements, ensuring accurate payroll implementation, and avoiding costly discrepancies
- Generated daily staffing reports, facilitating data-driven decision-making, resulting in 10% reduction in overtime costs
- Collaborated with management on strategies, preserving seniority-based practices while achieving 5% reduction in operational expenses
- Masterminded comprehensive staff deployment schedule, enhancing operational efficiency by 20%
- Ensured accurate compensation aligned with agreements and organizational policies, mitigating payroll errors, and fostering 95% accuracy rate.
Mobile Expert
T-Mobile
02.2015 - 07.2023
- Leveraged data-driven decision-making to identify target markets, resulting in focused approach that increased lead conversion rates by 20%
- Utilized CRM tools, such as Salesforce, to meticulously track and analyze sales data, providing real-time insights that guided strategic adjustments in pricing strategies and product positioning
- Spearheaded optimization of sales funnels by conducting in-depth analysis of customer journey data, leading to 15% improvement in overall sales efficiency
- Implemented dynamic pricing strategy based on competitive analysis and customer behavior data, contributing to 10% increase in average deal size
- Developed and delivered comprehensive reports to sales team, incorporating visualizations and actionable insights derived from data analysis, facilitating informed decision-making.
- Contributed to positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Education
Bachelor of Science in Economics - Economics
San Jose State University
San Jose, CAData Analytics Professional Certificate -
Google
Econometrics Regression Model (Project) -
Annual Memberships (Project) -
Skills
- Database Queries: Proficient in sorting and filtering data, retrieving information, and converting data types using MySQL, Microsoft SQL functions and PostgreSQL
- Tableau: Experienced in simplifying complex data and enabling visual understanding using various Tableau functions
- Excel: Pivot table, Pivot chart, VLOOKUIP, HLOOKUP, VBA
- R Studio: Capable of creating summary statistics using regression lines and analyzing Stargazer regression tables DPLYR, GGPLOT, TIDYR
Languages
Spanish
Native or Bilingual
Timeline
Support Services Representative
Kaiser Permanente
08.2023 - 11.2023
Mobile Expert
T-Mobile
02.2015 - 07.2023
Bachelor of Science in Economics - Economics
San Jose State University
Data Analytics Professional Certificate -
Google
Econometrics Regression Model (Project) -
Annual Memberships (Project) -
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