Eleazar Hernandez
Dallas,TX
Summary
Focused on surpassing expectations and driving team success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Safety-oriented Maintenance Worker offering 7 years of troubleshooting and repair expertise. Dedicated and reliable with skills in problem solving, general plumbing and electrical work. Team-oriented with commitment to completing tasks on-time and under budget. Proficient Project Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Personable Member Service Representative offering 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers.
Overview
14
14
years of professional experience
Work History
Project Manager
AquaGreen Global LLC
02.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared and submitted project invoices for review and approval.
- Developed and initiated projects, managed costs, and monitored performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Negotiated and managed third-party contracts related to project deliverables.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored project progress, identified risks and took corrective action as needed.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Maintenance Technician II
Hoya Vision Care
05.2022 - 02.2024
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Enhanced safety measures by performing routine inspections and identifying potential hazards.
- Boosted overall productivity with timely preventive maintenance on key equipment.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Assisted management in developing long-term plans for equipment upgrades and replacements.
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
- Maximized asset lifespan through diligent monitoring of wear patterns on vital components.
- Replaced worn or broken parts on machines and equipment.
- Repaired and replaced pumps, valves and motors.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Diagnosed and repaired complex mechanical and electrical systems.
- Executed tasks within time and budget constraints.
- Installed and maintained plumbing and HVAC systems.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Wrote and revised maintenance procedures.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Completed preventive maintenance on machines to enhance production and maintain quality.
Maintenance Technician
Walmart
03.2015 - 03.2020
- Maintained clear and safe workspace areas to meet OSHA standards
- Installed new systems, replacement parts and components to maintain proper operation
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline
- Diagnosed problems with mechanical and electrical systems and equipment using advanced troubleshooting abilities
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules
- Responded to personnel queries and troubleshooting requests to provide repair services to improve operations
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations
- Checked electrical components to identify defects and hazards and make necessary adjustments
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns
- Scheduled preventive maintenance programs to keep equipment in good working condition
- Implemented diagnostics to identify failures, determine parts and material requirements and facilitate repairs
- Disassembled appliances to diagnose problems and facilitate repairs
- Cleared clogged drains and replaced valves, faucets and fixtures
- Conducted regular safety checks to ensure compliance with OSHA standards
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime
- Troubleshot complex electrical and mechanical issues with minimal downtime
- Monitored inventory levels of replacement parts and supplies needed for repairs
- Calibrated instruments used in testing processes to ensure accuracy of results
- Replaced defective parts such as bearings, seals, gears, valves
- Repaired or replaced faulty wiring, switches, relays, and other electrical components
- Maintained accurate records of all maintenance activities performed
- Trained junior technicians on best practices for machine operation and repair
- Read and interpreted equipment and work orders to properly perform required maintenance services
- Provided technical support to production staff for machine troubleshooting needs
- Diagnosed mechanical problems using visual inspections and test instruments
- Assisted in the installation of new machinery and equipment.
Customer Service Agent
Overhead Door Co.
07.2013 - 03.2015
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Provided primary customer support to internal and external customers
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges
- Maintained accurate and current customer account data with manual forms processing and digital information updates
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships
- Educated customers on company systems, form completion and access to services
- Contacted customers to return routine and general calls promptly
- Facilitated communications through management of inbound and outbound customer calls
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Adapted to new applications and maintained knowledge of current technologies.
Manager
Sports Authority
04.2012 - 06.2013
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
- Onboarded new employees, including training, mentoring and new hire documentation
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Conducted monthly inventories of raw materials and components on work floor
- Prepared and recommended long-range plans for development of department personnel
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste
- Delivered feedback to decision-makers regarding employee performance and training needs.
Shift Supervisor
Auto Zone Auto Parts
08.2010 - 03.2012
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Helped store management meet standards of service and quality in daily operations
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
- Trained new employees and delegated daily tasks and responsibilities
- Enforced company policies and regulations with employees.
Education
Master of Science in Workforce Learning And Performance - Logistics And Materials Management
University of North Texas
Denton, TX05.2020
Bachelor of Science in Applied Technology And Performance Improvement - Logistics And Materials Management
University of North Texas
Denton, TX05.2016
High School Diploma -
Yvonne A. Ewell Townview School of Business
Dallas, TX05.2010
Skills
- Self-motivated professional
- Interpersonal Communication
- Critical thinking
- Teambuilding
- Training & Development
- Analytical skills
- Computer proficiency
- Policies and procedures
- Project Management
- Business administration
- Job inspections
- Customer service
- Good listening skills
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Order and Refund Processing
- CRM Software
- Call Volume and Quality Metrics
- Microsoft Office Suite
- Sales Tracking
- Equipment Installation
- Maintenance Scheduling
- Building Maintenance
- Tool Management
- Parts Replacement
- Mechanical Troubleshooting
- Mechanical Expertise
- Safety-Oriented Mindset
- Mechanical Aptitude
- Troubleshooting Skills
- Preventive Maintenance
- Mechanical Repair
- Diagnostics Certification
- Troubleshooting Strength
- Electrical Troubleshooting
- Field Maintenance
- Equipment Maintenance
- Machinery Calibration
- System Troubleshooting
- Cost Control
- System Installation
- Operations Monitoring
- Quality Control
- User Training
- Component Replacement
- Deadline Compliance
- Maintenance and Repairs
- Written/Verbal Communication
- Lean Manufacturing
- Assembly and Production
- Inventory Oversight
- Safety Equipment
- Six Sigma Methodologies
- Installation and Repair
- Troubleshooting and Diagnosis
- Mechanical Knowledge
- Multitasking and Organization
- Performance Improvement
- Works Well Under Pressure
- Documentation
- Plumbing
- Codes Compliance
- Painting
- OSHA
- System Installations
- Maintaining Components
- Reporting and Documentation
- Equipment Repair
- Power and Hand Tool Use
- Safety Awareness
- Understanding Schematics
- Hand and Power Tools
- Proficient in Microsoft Office
- Organizational Ability
- Service-Oriented Mindset
- Project tracking
- Strategic Planning
- Schedule Management
- Work flow planning
- Budgeting and forecasting
- Project scope
Languages
Spanish
Full Professional
Timeline
Project Manager
AquaGreen Global LLC
02.2024 - Current
Maintenance Technician II
Hoya Vision Care
05.2022 - 02.2024
Maintenance Technician
Walmart
03.2015 - 03.2020
Customer Service Agent
Overhead Door Co.
07.2013 - 03.2015
Manager
Sports Authority
04.2012 - 06.2013
Shift Supervisor
Auto Zone Auto Parts
08.2010 - 03.2012
Master of Science in Workforce Learning And Performance - Logistics And Materials Management
University of North Texas
Bachelor of Science in Applied Technology And Performance Improvement - Logistics And Materials Management
University of North Texas
High School Diploma -
Yvonne A. Ewell Townview School of Business
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