Eleazar Leija
Phoenix,AZ
Summary
Driven General Manager focused on maximizing revenue and productivity. Open and clear communicator with a disciplined and forward-thinking approach. History of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and an organized nature.
Overview
10
10
years of professional experience
Work History
Front of House Manager
Cold Beers And Cheeseburgers
06.2023 - 12.2023
- Resolved guests complaints while maintaining positive customer environment.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
Front of House Manager
Twin Peaks
07.2022 - 06.2023
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet guest expectations.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
General Manager
State 48 Brewery
02.2019 - 07.2022
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Bartender Server
Windsor
10.2017 - 08.2018
- Ensured superior service and efficiency at all times.
- Built a solid rapport with many frequent patrons to cultivate guest loyalty.
- Maintained complete knowledge of restaurant menu, including daily specials.
- Communicated with guests to record orders and assess needs.
- Assisted with bartending duties during high-volume shifts.
- Upheld standards of cleanliness, food handling and safety.
Beverage Director
Copper Blues Rock Pub & Kitchen
08.2013 - 03.2017
- Ensured worker fluency on speciality drinks.
- Planned service for special events, including drink lists, inventories and servers.
- Verified all deliveries against invoices and completed shortage and overage reports.
- Conducted inventory at four locations once a week to maintain consistent cost of goods.
- Supervised, trained and developed team members in accordance with company policies and procedures.
- Initiated rollout of new inventory software solution for sales reporting.
- Negotiated and finalized contracts with new and existing venders.
- Maintained a weekly P&L
Education
High School Diploma -
Casa Grande Union High School
Casa Grande, AZ2012
Skills
- Negotiation skills
- Inventory management
- Draft beer maintenance
- General restaurant maintenance and repairs
- Operations management
- Team leadership
- Integrity
- Budget development
- Ordering and invoicing
- Customer service-oriented
- Efficient multi-tasker
- POS software proficiency
- Flexible schedule capability
- Thrives in fast-paced environment
Timeline
Front of House Manager
Cold Beers And Cheeseburgers
06.2023 - 12.2023
Front of House Manager
Twin Peaks
07.2022 - 06.2023
General Manager
State 48 Brewery
02.2019 - 07.2022
Bartender Server
Windsor
10.2017 - 08.2018
Beverage Director
Copper Blues Rock Pub & Kitchen
08.2013 - 03.2017
High School Diploma -
Casa Grande Union High School
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