Eleazar Velazquez

Identify fraud patterns through the monitoring of high-risk countries and merchants

• Contribute to the creation of fraud rules by providing analytical data to support decisions through weekly meetings with managing directors
• Ensure information flow and deliverables are met to mitigate fraud by facilitating zoom weekly calls with external card fraud analysts at processor
• Review all alerts from external sources, including VISA CAMS, FICO, etc., and ensure that appropriate actions are taken to mitigate fraud
• Accurately document all actions taken on a case within appropriate time frame
• Verify activities through outbound calls and/or send 'Potential Fraud Alert' e-mails to Merchants
• Client Communication
• Responsible for reconciling debit card fraud dispute claims with the Master Fraud Transactions
• Provide support to the Operational and Business units of the organization on fraud-related matters
• Regularly prepare reports for the bank's Risk Management Organization
• Responsible for maintaining knowledge of fraud situations in the industry
• Report risk information and findings to immediate supervisor in timely manner
• Actively participate in team meetings; share information and make suggestions for improvements to fraud operations
• Recognized by peers and management for exceeding Team Work and Leadership Development.
• Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
• Worked with engineers and technical staff to recommend hardware and software adjustments and resolve design flaws.
• Reduced risk exposure by conducting thorough risk assessments and developing mitigation strategies.
• Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
• Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels.
• Developed written documents and reports related to programs and operations.
• Supported supervisor and associated team members to maintain system functionality.
• Contributed to successful launch of new products and services through rigorous testing and quality assurance checks.
• Created custom reports and visualizations to support decision-making processes.
• Skilled at working independently and collaboratively in a team environment.
• Developed strong communication and organizational skills through working on group projects.
• Managed time efficiently in order to complete all tasks within deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Passionate about learning and committed to continual improvement.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked well in a team setting, providing support and guidance.

• The major tasks, duties, and responsibilities that make up the fraud analyst job description are listed below: Responsible for preventing and detecting potential fraud across all payment channels by reviewing multiple Global, North American, and Canadian merchants
• Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank through AML policies and NATCHA Guidelines
• Identify fraud patterns through the monitoring of high-risk countries and merchants
• Contribute to the creation of fraud rules by providing analytical data to support decisions through weekly meetings with managing directors
• Ensure information flow and deliverables are met to mitigate fraud by facilitating zoom weekly calls with external card fraud analysts at processor
• Review all alerts from external sources, including VISA CAMS, FICO, etc., and ensure that appropriate actions are taken to mitigate fraud
• Accurately document all actions taken on a case within the appropriate time frame
• Verify activities through outbound calls and/or send 'Potential Fraud Alert' e-mails to Merchants
• Client Communication
• Responsible for reconciling debit card fraud dispute claims with the Master Fraud Transactions
• Provide support to the Operational and Business units of the organization on fraud-related matters
• Regularly prepare reports for the bank's Risk Management Organization
• Responsible for maintaining knowledge of fraud situations in the industry
• Report risk information and findings to the immediate supervisor in a timely manner
• Actively participate in team meetings; share information and make suggestions for improvements to fraud operations
• Recognized by peers and management for exceeding Team Work and Leadership Development.
• Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
• Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
• Developed detailed plans based on broad guidance and direction.
• Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Identified trends and patterns in large datasets, leading to actionable insights for business growth.
• Created and managed project plans, timelines and budgets.
• Optimized core processes to improve business performance and operational agility.

• Recognized by peers and management for exceeding customer experience expectations and quarterly responsibilities within 5 years with JP Morgan Chase with a proven track record of excellent customer service
• Lead a team of 10 to manage, operate, and support branch the in all operations and enhance and improve new associate bankers' performance
• Proven Leadership: Lead the team to a performance level one in retail banking within the Allen and McKinney market and maintained performance level one within the Allen/McKinney Market
• Reduced the number of errors in account management through problem management and highly effective training and on spot coaching
• Participated in client planning product discussions and end-of-the-year quarterly performance reviews for associate bankers
• Actively participate and contribute to the internal risk initiatives through planning and coordinating all related activities
• Lead associate in new build retail branch in McKinney, Texas operations and implemented new Chase technology and monitoring platform
• Reinforced the Chase brand by attending and contributing to quarterly and monthly meetings with District Manager regarding the corporate identity and executing online marketing campaigns
• Exceed monthly sales goals by leading with integrity and setting appointments with new and existing consumer and business clients
• Uncover hidden needs for clients and refer to banking business partners for investment, home lending, and commercial banking opportunities
• Adhere to policies, procedures, and regulatory banking requirements such as Bank Secrecy Act, US Patriot Act, etc
• Develop individual monthly action plans to maximize sale goals and opportunities with staff, lead meetings, and conduct plans for the day
• Set monthly goals.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
• Built strong relationships with clients through exceptional customer service skills which led to repeat business opportunities over time periods measured in years not months or weeks alone.

• Instrumental in Strengthening client survey scores by 20% and increasing the overall customer satisfaction
• Led a team of 7 professionals to identify revenue potential and optimization as key drivers of future portfolio strategies
• Recognized by peers and management for exceeding customer experience expectations and quarterly responsibilities
• Deepen relationships by recommending, selling, and demonstrating consumer and business products
• Exceed monthly sales goals through outbound calling and setting appointments with new and existing consumer and business clients
• Uncover hidden needs for clients and refer to banking business partners for investment, treasury, home lending, and commercial banking opportunities
• Adhere to policies, procedures, and regulatory banking requirements such as Bank Secrecy Act, US Patriot Act, etc
• Develop individual monthly action plans to maximize sales goals and opportunities
• Team ranked highest among all groups of the Investment Management class.

• Recognized as a top sales performer within the district for years 2015 and 2016
• Trained, coached, and motivated branch staff on customer service standards and frontline procedures
• Conducted monthly meetings to bring awareness to company and federal banking rules and regulations
• Developed customer brand loyalty by recommending and selling additional bank products to new and existing clients
• Consistently used needs-based assessment tools to analyze and determine customer needs
• Created a healthy learning environment by assisting with the training and coaching of branch staff
• Maintained and balanced the cash vault
• Conducted monthly surprise audits on teller drawers to confirm compliance with banking standards
• Researched teller drawer shortages and documented discrepancies.

• Balanced currency, coins, and checks daily
• Trained new branch staff on the teller line and customer service expectations
• Acknowledged as a mentor, and mentored newly promoted Lead Tellers within my district
• Coached, counseled, and developed associates when individual sales goals were not achieved
• Managed store operations, human resource functions, and daily activities of the cash office
• Exceeded monthly sales goals by developing strategic monthly action plans.