Elecia Aguilar
Customer Service
Miami,USA
Summary
Experienced Human Resource Specialist with over 10 years in the Clerical and Customer Service industry. My expertise in customer relations and commitment to excellence have significantly enhanced customer satisfaction. Skilled in both team collaboration and individual achievement, I'm poised to deliver outstanding service in dynamic environments.
Overview
17
17
years of professional experience
Work History
Healthcare Customer Service Representative
Alorica
11.2023 - Current
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Associate
Publix
09.2022 - 11.2023
- Provided premier customer service, including greeting customers and answering their questions
- Maintained Publix's high standards for freshness and sanitation
- Sold products by providing customers with information needed to make product-related decisions
- Filled, maintained, and rotated products and displays
- Prepared special orders and party trays
- Operated cash registers, meat and cheese slicers, oven, fryer, microwave, cutting tools, scale, and other Deli equipment
Warehouse/Shopper Team Member
Amazon
09.2019 - 09.2022
- Picked and packed items for Prime customer orders and prepared them for delivery
- Worked selecting items in the comfort of Whole Foods, packaging them for one-hour or two-hour delivery
- Supported customer orders, preparing them for delivery and/or pickup, and shopping throughout the store for everyday goods
- Shopped the store for customers using their grocery lists
- Prepared groceries for delivery and checked for order quality
- Used the app to communicate with customers about their orders
Customer Service Representative
Marriott International, Inc.
12.2017 - 09.2019
- Take incoming reservations for clients while providing outstanding customer service
- Execute reservations processes via phone, email, and possibly fax
- Handles Registration and Branded Lines
- Answer basic client questions in relation to products, services, and processes
- May be asked to perform duties related to implementations
- Strive to enhance the department's relationship with internal contacts and external clients ensuring the highest quality, responsive service possible is provided
- Proactively communicate constructive feedback to management regarding any obstacles to achieving established goals and objectives
Retail Sales Associate
Kohl's Department Store
08.2014 - 12.2017
- Excelled in meeting daily credit card application goals
- Cross-trained and provided back-up for other cashiers when needed
- Assisted customers with store and product complaints
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Performed store opening and closing duties, including counting cash drawers
- Processed merchandise returns and exchanges
- Assisted unloading trucks and placing merchandise on floor
Human Resources Specialist
U.S. Army
07.2007 - 08.2014
- Maintained a professional and positive work environment while helping customers with their personal and financial paperwork
- Performed duties such as scheduling meetings, preparing promotion documents and promotion ceremonies and personally handling customer's financial paperwork to submit for processing
- Assisted in loading, unloading and stocking shelves for supply personnel
- Received trainings for weapons, convoy operations, react to direct and indirect fire, vehicle and personnel search
Education
High School Diploma -
American Preparatory Institute
Killeen, TX05.2007
Skills
- Patient confidentiality
- Call center experience
- Data entry proficiency
- Strong interpersonal skills
- Record maintenance
- Formularies
- Problem-solving skills
- Time management abilities
- Reliability
- Adaptability
- Professionalism
- Phone Etiquette
- Billing Procedures
- Stress Tolerance
- Resourcefulness
- Customer Retention
- Quality Assurance
- Conflict Resolution
- Cultural Sensitivity
- Teamwork skills
- Policy Adherence
- Professional telephone demeanor
- Office equipment proficiency
- Social Perceptiveness
- Following scripts
- High-energy attitude
- Communication Skills
- Inbound call answering
- Organization and recordkeeping
- Customer service excellence
Personal Information
Authorized To Work: US
Timeline
Healthcare Customer Service Representative
Alorica
11.2023 - Current
Associate
Publix
09.2022 - 11.2023
Warehouse/Shopper Team Member
Amazon
09.2019 - 09.2022
Customer Service Representative
Marriott International, Inc.
12.2017 - 09.2019
Retail Sales Associate
Kohl's Department Store
08.2014 - 12.2017
Human Resources Specialist
U.S. Army
07.2007 - 08.2014
High School Diploma -
American Preparatory Institute
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