Elecia Thompson
Florence
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
08.2024 - Current
- Assisted in managing pharmacy inventory systems, ensuring accurate stock levels and timely replenishment.
- Supported daily operational workflows to enhance efficiency within pharmacy team.
- Contributed to maintaining a clean and organized work environment, promoting safety standards.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Adapted quickly to changing priorities and responsibilities within fast-paced pharmacy setting.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Senior Certified Pharmacy Technician
Walgreens
02.2023 - 08.2024
- Managed inventory levels, reducing waste through efficient stock control practices.
- Trained new pharmacy technicians on procedures and compliance standards.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Maintained a clean, organized work environment to uphold quality standards and minimize risk of contamination or error during medication preparation.
- Supported the development of junior pharmacy technicians through continuous training, mentorship, and performance evaluations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Reviewed and verified customer information and insurance provider information.
- Answered patients' questions and troubleshot prescription issues.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
Pharmacy Technician Trainee
Walgreens
10.2021 - 02.2023
- Assisted in dispensing medications and managing inventory levels to ensure efficient pharmacy operations.
- Maintained cleanliness and organization of pharmacy work area to comply with safety standards and enhance workflow efficiency.
- Processed prescription orders using pharmacy management software, ensuring accuracy and timely fulfillment of patient needs.
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Supported pharmacy operations by accurately entering prescription data into computer system, minimizing errors and expediting service times.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
- Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
- Supported pharmacy cleanliness and organization, maintaining hygienic environment for medication handling.
Receptionist
Van Chevrolet
02.2021 - 10.2021
- Managed multi-line phone system, ensuring timely and professional communication with clients and visitors.
- Coordinated office supplies inventory, reducing costs through effective management of resources.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Education
Associate of Arts - General Studies
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ05-2027
High School Diploma -
Globe High School
Globe, AZ05-2019
Skills
- Customer service
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Medication dispensing
- Workflow optimization
- Pharmacy management
- Training and mentoring
Certification
Certified Pharmacy Technician
CPR Certified
Immunization Certified
Timeline
Pharmacy Operations Manager
Walgreens
08.2024 - Current
Senior Certified Pharmacy Technician
Walgreens
02.2023 - 08.2024
Pharmacy Technician Trainee
Walgreens
10.2021 - 02.2023
Receptionist
Van Chevrolet
02.2021 - 10.2021
Associate of Arts - General Studies
Maricopa Community Colleges, Chandler-Gilbert Community College
High School Diploma -
Globe High School