Electa Moorer Chirwa
Riverdale,USA
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Shift Manager
Boston Market
West Palm Beach, FL
05.2020 - 08.2025
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering cohesive workplace culture.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Handled emergency situations with calm demeanor, ensuring safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in smoother workflow.
- Scheduled staff to establish adequate coverage during peak business hours.
- Payees essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Cashier
J&J Bubbles Laundromat
West Palm Beach, FL
09.2023 - 03.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained clean and organized workspace, promoting welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Balanced cash registers accurately at end of each shift, minimizing discrepancies and errors.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Managed cash register operations accurately, reducing risk of shortages or overages in daily reconciliations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Lifted up to 150 pounds at once and used forklift to move heavier loads.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Gas Station Cashier
Chevron
Miami, FL
01.2017 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Maintained clean and organized work environment, contributing to overall station appearance and customer experience.
- Balanced cash registers at end of each shift, confirming accurate accounting of all transactions.
- Lifted up to 150 pounds at once and used forklift to move heavier loads.
Education
GED -
Adult Education Center Of Palm Beach
West Palm Beach, FLSkills
- Cash Handling
- Problem-Solving
- Energetic and Enthusiastic
- Punctual and Reliable
- Opening and closing procedures
- Customer service focus
- Decision-Making
Timeline
Cashier
J&J Bubbles Laundromat
09.2023 - 03.2024
Shift Manager
Boston Market
05.2020 - 08.2025
Gas Station Cashier
Chevron
01.2017 - 03.2018
GED -
Adult Education Center Of Palm Beach