Electa Wood
Birmingham,AL
Summary
Dynamic Patient Access Representative with a proven track record at Conifer Healthcare Solutions, excelling in HIPAA compliance and customer engagement. Adept at streamlining patient registration processes and enhancing patient satisfaction through strong empathy and effective communication. Committed to delivering quality care while navigating complex healthcare systems.
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Conifer Healthcare Solutions
10.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
Social Services Assistant
Arlington Health And Rehabilitation
02.2019 - 09.2022
- Streamlined administrative processes by implementing efficient record-keeping systems and data management techniques.
- Facilitated successful transitions from institutional settings back into the community through comprehensive discharge planning.
- Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and self-sufficiency.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
- Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
Unit Secretary, Labor and Delivery
St Vincents
03.2017 - 11.2019
- Improved patient satisfaction by efficiently managing and organizing medical records, admission paperwork, and discharge documents.
- Promoted patient safety by proactively identifying potential issues or discrepancies in medical documentation.
- Assisted with enhancing overall patient experience through coordination of room assignments based on individual needs.
- Streamlined the unit''s daily workflow by accurately maintaining the patient census and bed availability.
Education
GED -
Cuyahoga Community College
Cleveland, OH08.2009
Skills
- Customer engagement
- Insurance verification
- HIPAA compliance
- Patient registration
- Registration and admissions
- Appointment scheduling
- Phone and email etiquette
- Healthcare systems navigation
- Medical terminology
- Strong empathy
- EMR
- Team collaboration
Certification
- Phlebotomy Certification Training - 07/2022-07/2025
- Certified Medical Assistant 07/2025
Timeline
Patient Access Representative
Conifer Healthcare Solutions
10.2022 - Current
Social Services Assistant
Arlington Health And Rehabilitation
02.2019 - 09.2022
Unit Secretary, Labor and Delivery
St Vincents
03.2017 - 11.2019
GED -
Cuyahoga Community College
Similar Profiles
Katherine PerryKatherine Perry
Patient Account Representative at Conifer Healthcare SolutionsPatient Account Representative at Conifer Healthcare Solutions
JENNIFER WILBONJENNIFER WILBON
Insurance Verification Specialist at Conifer Healthcare SolutionsInsurance Verification Specialist at Conifer Healthcare Solutions
Liana SizemoreLiana Sizemore
Supervisor, Revenue Control Management Credits/Ref at Conifer Healthcare SolutionsSupervisor, Revenue Control Management Credits/Ref at Conifer Healthcare Solutions
Angeles NohAngeles Noh
Customer Service Associate at Winn DixieCustomer Service Associate at Winn Dixie
Oona DixonOona Dixon
Probation Officer II at City Of BirminghamProbation Officer II at City Of Birmingham