Hi, I’m
Electra Redd
Grass Valley,United States
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
years of professional experience
Work History
Skinner Family Dentistry: April Skinner, DDS
Receptionist/Office Administrator
08.2023 - Current
Job overview
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic, and health history to keep information current.
- Completed patient referrals to other medical specialists.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
Self Employed
Freelance Photographer
01.2019 - Current
Job overview
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Digitally edited photos to enhance appearance.
- Completed complex photo shoots at indoor and outdoor venues.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
- Collaborated with other photographers and videographers to capture special events.
- Managed correspondence with clients, documented interactions and tracked data transfers with manual and automated strategies.
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
World Famous Productions
Artist Relations Manager
07.2018 - Current
Job overview
- Established strong relationships to partner with and navigate artists with wide range of personality types.
- Oversaw budget and worked with artist to drive fiscal responsibility and profitability.
- Facilitated communication between agents, talent and clients by using interpersonal skills.
- Maintained relationships with high-profile clients in entertainment industry through consistent communication.
- Managed and filed contracts, invoices and other documents associated with talent.
- Developed detailed event reports, documenting all aspects of each event.
- Monitored and controlled event expenditures to meet budgets.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Trained and supervised event staff to complete tasks on time.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Oversaw the daily operations of all backstage hospitality including green rooms, VIP, runners, and general hospitality via artist and tour managers.
- Consistently achieved greater than 95% positive customer satisfaction feedback, systematized a 55% cost reduction in hospitality, increased operational efficiency by 32%.
- Managed the scheduling, productivity, and training of a team of 20.
- Organized the purchasing of inventory to fulfill riders and requests.
- Managed all backstage bars in their inventory, organization and scheduling.
Light & Lens Studios
Business Manager/Lead Photographer
11.2022 - 08.2023
Job overview
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Designed, implemented, and managed marketing campaigns to promote an extensive portfolio of services.
- Created engaging content, developed social media and digital marketing strategy for the business.
- Created and maintained an optimal workflow structure and systems.
- Complied and updated the studios schedule regularly.
- Managed the backend editing flow of client's digital images.
- Fulfilled the role as lead photographer in directing, designing, and photographing sessions.
- Maintained the front desk's organization and provided customer service to all clients.
- Facilitated client consultation calls and acted as primary creative director.
- Handled the daily operations of the studio and workflow.
- Prepared contracts and invoices for all clients and oversaw their completion.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Managed content distribution to online channels and social media platforms.
- Approved, reviewed and edited content flowing to website.
- Directed content of website by gathering information and integrating data from other departments.
Bigo Live
Content Creator/Social Media Manager
12.2019 - 04.2022
Job overview
- Designed and implemented social media strategies to align with business goals.
- Increased customer engagement through social media.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Developed relationships with influencers to grow reach of company and create wider visibility.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Develop original content through social listening and independent sources.
- Implemented strategies and tactics to grow followers on social media channels.
- Develop original content through social listening and independent sources.
- Promoted and marketed works through social media platforms.
Self Employed
Freelance Business Consultant
07.2017 - 12.2019
Job overview
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Devised processes to boost long-term business success and increase profit levels.
- Increased leads by 25%.
- Developed complete business plans and operational strategies for new and existing business.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Led restructuring of organization internal processes, resulting in improved performance.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Smug's Pizza
Restaurant Manager
11.2013 - 06.2017
Job overview
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reconciled cash and credit card transactions to maintain accurate records.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
College of The Redwoods, Eureka, CA
from Business Administration And Management
Skills
- Scheduling
- Staff Management
- Office administration
- Event Coordination
- Project Management
- Customer Relationship Management
- Staff training and development
- Search Engine Optimization
- Branding
- Copywriting
- Data Entry
- Digital Photography
- Critical Thinking
Timeline
Receptionist/Office Administrator
Skinner Family Dentistry: April Skinner, DDS
08.2023 - Current
Business Manager/Lead Photographer
Light & Lens Studios
11.2022 - 08.2023
Content Creator/Social Media Manager
Bigo Live
12.2019 - 04.2022
Freelance Photographer
Self Employed
01.2019 - Current
Artist Relations Manager
World Famous Productions
07.2018 - Current
Freelance Business Consultant
Self Employed
07.2017 - 12.2019
Restaurant Manager
Smug's Pizza
11.2013 - 06.2017
College of The Redwoods
from Business Administration And Management
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