A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Electra Riley
Temple Hills,MD
Summary
Overview
15
years of professional experience
Work History
Taylor AFSLandover, MD
Online Sales Manager
03.2021 - 05.2023
Job overview
- Managed website content, including product pages, descriptions, pricing, and promotions.
- Coordinating sales activities, setting sales goals, and making sales forecasts.
- Resolved customer complaints regarding orders placed through e-commerce channels.
- Developed and implemented targeted online sales strategies.
- Created and maintained accurate customer profiles in CRM system.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
Allied Universal ServicesSpringfield, VA
Security Officer
08.2020 - 03.2021
Job overview
- Confirmed visitor identification prior to granting entry into buildings.
- Provide customer service to clients by carrying out safety and security procedures, site-specific policies, and, when appropriate.
- Respond to incidents and critical situations in a calm, problem-solving manner
- Conduct regular and random patrols around facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras,,responded to suspicious activity and conducted investigations as required.
- Maintained accurate logs of all security related activities.
Baggage Central, LLCAtlanta, GA
Customer Service Representative/Baggage Handler
03.2019 - 01.2020
Job overview
- Collecting, loading, and unloading live animals and dangerous goods on and off aircraft when necessary
- Delivering passenger baggage to the claims area via conveyor system ensures delivery of baggage, mail, and cargo to the rightful owners.
- Implement safety procedures and standards in handling customers’ baggage under airline policies
- Direct and interact with clients in the delivery processes of their baggage due to trace lost, delayed, or misdirected baggage
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
RentPathAtlanta, GA
Collections Specialist
07.2018 - 09.2018
Job overview
- Responsible for overseeing the clerical, financial, and administrative services to ensure efficient, timely, and accurate payment of accounts
- Keep notes of collections calls in the system program (SalesForce) and update Sales Staff regarding account status
- Investigate and resolve Invoiced Customer inquiries as needed—fax/email invoice requests to clients
- Communicate with Corporate Collections Supervisor regarding market status and update aging via cash receipts report.
- Reviewed delinquent accounts and contacted customers via phone, email, or mail to negotiate repayment terms and payment arrangements.
RHA Health ServicesAtlanta, GA
A/R Collection Specialist
04.2018 - 07.2018
Job overview
- Responsible for collection of past-due receivables for 150+ clients in 75 home care or off-site facilities Reviewing open accounts for collection efforts
- Make outbound collection calls to primary and secondary insurance carriers, providing timely follow-up on payment arrangements
- Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service
- Identify issues attributing to account delinquency and discuss them with management.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
BD/C.R. Bard, Inc.Covington, GA
Credit/Collections Specialist
08.2017 - 02.2018
Job overview
- Providing customer service regarding collection issues, processing customer refunds, process and reviewing account adjustments, and resolving client discrepancies and short payments
- Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write-offs, customer reconciliations, and processing credit memos
- Collected customer payments by payment due dates via credit card or check
- Identified issues attributing to account delinquency and discussed them with management
- Assists in financial analysis, credit underwriting, and approval process
- Identifies cross-sell opportunities, prepares credit approval packages, annual reviews, credit renewals, client credit proposals, and coordination of document preparation
- Provided timely follow-up on payment arrangements
- Mailed correspondence to customers to encourage payment of delinquent accounts
- Faxed documents to accounts and followed up
- Establish and maintain effective and cooperative working relationships with dealers and sales.
Children’s Healthcare of AtlantaAtlanta, GA
Collections/Billing Specialist
07.2016 - 09.2016
Job overview
- Responsible for prioritizing and assigning cases within the Billing and Collections team consisting of 25 staff members with an average total caseload of 200 accounts
- Management of third-party payors to ensure reimbursement for professional services rendered as indicated by guidelines of UB-40 and HCFA 1500 manual
- Served as the primary point of contact for guarantors and other insured parties to address information requests, resolution of reimbursement delays, and coordination with secondary insurance providers
- Management of exceptions and daily communications regarding unpaid insurance claims to take appropriate actions to resolve issues and prevent delays in processing
- Performed daily account reconciliation of claims submitted to third-party insurance providers as part of the final quality assurance and audit process.
Emory HealthcareAtlanta, GA
Collections/Billing Team Lead
04.2009 - 01.2016
Job overview
- Served as liaison between the business department, clinical staff, case managers, and insurance companies to resolve billing and reimbursement errors
- Management of high-volume workload within the deadline-driven environment, resolving an average of 550 inquiries weekly while consistently meeting performance benchmarks in all areas
- Responsible for resolving patient complaints, inquiries, billing questions, and payment extension/service requests to arrive at best-option solutions
- Accurately enter procedure codes, diagnosis codes, and patient information into billing software
- Developed enhanced procedures that achieved the highest customer service ratings, earning 100% marks in all categories, including communication skills, listening skills, problem resolution, and politeness
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus, and dependability in performance evaluations.
Therapeutic Solutions Inc.Tucker, GA
Billing Accounts Manager
06.2008 - 01.2009
Job overview
- Developed and implemented training guidelines detailing business best practices to maximize the efficiency of daily office operations.
- Resolve claim processing issues promptly, evaluating problem claims to appropriate managerial personnel with insurance carrier's organization to quickly resolve them.
- Delinquent claims or contacting patient or third-party payers in compliance with established policies and procedures.
- Review assigned claims working within established productivity standards for timely follow-up, maintaining and updating all patient accounts to reflect current information.
Education
Penn Foster CollegeScottsdale, AZ
Bachelor - Business Administration/Health Services Management from Health Management And Clinical Assistance
05.2006
University Overview
Southern Illinois UniversityCarbondale, IL
Associate of Applied Science from Health Information Technology
04.2003
University Overview
Brightwood College - BeltsvilleBeltsville, MD
Some College (No Degree) from Medical Insurance Coding
University Overview
Skills
- Sales Management
- Inventory Monitoring
- Online Marketing
- Salesforce
- Account Reconciliation
- Payment Posting
- Appointment Scheduling
- Report Generation
- Problem-Solving Abilities
- Customer Relationship Management (CRM)
- Order Fulfillment
- Medical Terminology Knowledge
- Collections
- Call Center Background
- Proficiency in MS Office
- Billing Practices
Affiliations
Affiliations
- Member, Alumni Association
- Member, Small Business Association (2008 - present)
- Member, Vice-President of Xi Gamma Phi Military Sorority, Inc. (2022-present)
Timeline
Online Sales Manager
Taylor AFS
03.2021 - 05.2023
Security Officer
Allied Universal Services
08.2020 - 03.2021
Customer Service Representative/Baggage Handler
Baggage Central, LLC
03.2019 - 01.2020
Collections Specialist
RentPath
07.2018 - 09.2018
A/R Collection Specialist
RHA Health Services
04.2018 - 07.2018
Credit/Collections Specialist
BD/C.R. Bard, Inc.
08.2017 - 02.2018
Collections/Billing Specialist
Children’s Healthcare of Atlanta
07.2016 - 09.2016
Collections/Billing Team Lead
Emory Healthcare
04.2009 - 01.2016
Billing Accounts Manager
Therapeutic Solutions Inc.
06.2008 - 01.2009
Penn Foster College
Bachelor - Business Administration/Health Services Management from Health Management And Clinical Assistance
Southern Illinois University
Associate of Applied Science from Health Information Technology
Brightwood College - Beltsville
Some College (No Degree) from Medical Insurance Coding
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