Summary
Overview
Work History
Education
Skills
Timeline
Generic

Electra I. Brown

Oviedo,FL

Summary

Dedicated Customer Service Representative with over 8 years of quality service experience. Proficient in understanding customer needs and delivering effective and timely solutions. Proven ability to establish and maintain client relationships through clear and concise communication. Excellent time management skills combined with a superior commitment to customer satisfaction. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Accomplished Sales Agent with extensive experience meeting aggressive sales goals. Skilled at building lasting relationships with customers and internal suppliers. Multi-talented Sales Assistant adept at handling any store department. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.

Overview

6
6
years of professional experience

Work History

OTM Sales Agent

Charter Spectrum
Maitland, FL
03.2023 - Current
  • Collected payments and provided accurate change.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Adhered to company initiatives and achieved established goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Used technology resources to assist customers in locating and selecting items.

Brand Representative

AT&T
Kalamazoo, MI
08.2021 - 11.2021
  • Served as a friendly, hardworking, and punctual employee.
  • Brought forth excellent negotiation skills and a business savvy attitude.
  • Identified and maximized sales opportunities, and increased customer retention rates.
  • Remained punctual and professional at all times.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated with others to discuss new opportunities.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Waitress

Angels Bar and Grill
Kalamazoo, MI
04.2021 - 08.2021
  • Worked well independently and on a team to solve problems.
  • Served as a friendly, hardworking, and punctual employee.
  • Maintained a positive attitude despite any hurdles.
  • Recorded food and drink orders and worked to meet customer requests.
  • Complied with all restaurant rules, policies, and regulations.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Understood and followed oral and written directions.

Customer Care Representative

PNC Bank
Kalamazoo, MI
11.2018 - 05.2020
  • Worked well independently and on a team to solve problems.
  • Organized and prioritized work to complete assignments in a timely, efficient manner.
  • Served as a friendly, hardworking, and punctual employee.
  • Maintained positivity and poise, even in stressful situations.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Sold various products by explaining unique features and educating customers on proper application or usage.

Education

High School Diploma -

Loy Norrix High School
Kalamazoo, MI
05.2015

Law And Social Work

Western Michigan University
Kalamazoo, MI

Skills

  • S K I L L S
  • Communication Leadership
  • Ability to Multitask
  • Creativity
  • Communication Skills
  • Adaptability
  • Customer Service
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Conflict Mediation
  • Inbound Customer Service
  • Order Processing
  • Product Education
  • Problem Resolution
  • Sales Closing
  • Customer Service Excellence

Timeline

OTM Sales Agent

Charter Spectrum
03.2023 - Current

Brand Representative

AT&T
08.2021 - 11.2021

Waitress

Angels Bar and Grill
04.2021 - 08.2021

Customer Care Representative

PNC Bank
11.2018 - 05.2020

High School Diploma -

Loy Norrix High School

Law And Social Work

Western Michigan University
Electra I. Brown