Eleece Perkins
Windermere,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Veterinary Assistant
New Day Veterinary Care
06.2022 - Current
- Provide quality, compassionate, best-in-class care for our patients, while also maximizing clinic productivity
- Assist veterinarians with examinations and properly handle animals before, during, and after procedures
- Perform diagnostic imaging such as x-rays, ultrasound
- Clean, sterilize, and prepare kennels, exam rooms, and equipment
- Maintain and update medical charts, administer medications and treatments, and care for animals during their visit
- Professionally communicate basic diagnoses (such as ear infections, skin infections, intestinal parasites, etc.) to pet parents
- Perform IVC placements, venipuncture.
Client Services / Internal Medicine V.A.
Animal Cancer Care Clinic
08.2021 - 04.2022
- Maintain and organize a four doctor specialty practice schedule
- Assist DVM's with proofreading and organizing of Referral Letters & Discharge Instructions before publication
- Assist with inbound and outbound calls, while documenting client & patient files
- Required to learn, study and train new front desk team members about the list of specialty cases that Oncology, Internal Medicine and Surgery will see and treat
- Perform TPR's, obtain biological samples & record information in the patient record
- Assist in the placement of IV catheters or place IV catheters under supervision
- Assist in IV administration of drugs & giving medications under supervision
- Assist with ultrasound, endoscopy and radiology procedures
- Follow and perform hospital cleaning methods, equipment safety, and opening and closing protocols.
Patient Coordinator
Banfield Pet Hospital
08.2018 - 02.2020
- Ensure all incoming calls are promptly answered, complete daily outgoing calls and daily front desk checklists, maintain front hospital areas and follow proper hospital opening and closing protocols
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service
- Assist outgoing clients by providing all necessary discharge instructions, information, and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products, and scheduling future appointments
- Taught to schedule a high volume of patients for a fluctuating 3-4 doctor practice, to ensure all daily practice goals are met, including the number of patients(averaging of 18-25 per DVM), the number of new patients, the number of wellness plan sign-ups and sales goals
- Assist with training new front desk team members
- Crossed-trained to assist veterinary technicians with daily duties such as comfort and restraint of pets during exams and hospitalized procedures, the performance of TPR's and patient monitoring, assist with obtaining biological samples and submitting lab work, radiology procedures, cleaning, sterilizing, and maintaining kennels, exam rooms, treatment area operating rooms, and surgical equipment
- Assist in the placement of IV catheters or place IV catheters under supervision
- Assist in IV administration of drugs & giving medications under supervision
- Required to learn and provide first aid to pets in an emergency, stabilizing them until a doctor can take over
- Assist veterinarians with the process of euthanasia, ensure proper preparation for the crematorium, and console grief-stricken owners.
Pharmacy Help Desk
UnitedHealth Group
10.2016 - 08.2018
- Help guide and educate clients on their prescription benefits, use of plan, formulary, premiums, the status of their orders, and claims or inquiries
- Listen actively to clients and ask appropriate questions to address any questions or concerns while documenting required information in computer systems; while adhering to company policy and HIPAA regulations
- Identify issues and communicate solutions and steps to customers, pharmacies, and physicians with prescription orders, reorders, and prior authorization requests
- Meet the performance goals established for the position in the areas of efficiency, call quality, member satisfaction, first call resolution, and attendance.
Online Banker & After-Hours Fraud Representative
Wells Fargo
11.2015 - 04.2016
- Analyze client accounts to refer to services and products to benefit their financial needs
- Provide well-documented claims and cases to initiate reports to fraud management on behalf of customers; ensure proper action is taken to limit potential fraud losses when suspicious or fraudulent activity is identified
- Achieve daily and monthly productivity and sales goals & quotas which include cross-selling product referrals and customer satisfaction.
Education
No Degree -
Penn Foster College
03.2024
Biotechnology Laboratory Sciences -
Valencia College
Winter Park, FL01.2021
Nursing -
Santa Rosa Jr. College
Santa Rosa, CA05.2015
Performing Arts -
Santa Rosa High School
Santa Rosa, CA05.2011
Skills
- Client Education
- Procedure Support
- Animal Safety
- Emergency and Preventive Care
- Lab Operations
- Surgical Procedures and Support
- Patient Bathing
- Medication Administration
- Patient Flow Management
- Urgent Care
- Proficient in Covetrus
Volunteer Experience
- Seminole Education Restoration & Volunteer (SERV) Program, Winter Springs, FL, Lake Restorer
- St. Joseph's Memorial Hospital, Santa Rosa, CA, Orthopedic Depart. RN Intern
- California Homemakers Association (Non-Profit), Santa Rosa, CA, Fundraiser
- Bobby Burk's Cancer Kids Foundation: Sponsored by West Sonoma County, Forestville, CA, Event Food Server
- Community Baptist Church, Santa Rosa, CA, Office Intern
- Santa Rosa Community Health, Santa Rosa, CA, Medical Record Clerk Intern
References
- Gabriella Carraha, Practice Manager, 407.378.7317, gcarraha@newdayvetcare.com
- Tracy Williamson, Assistant Manager, 407.930.6679, tracywilliamson@animalcancercareclinic.com
- Victoria Powers, Lead Internal Medicine Nurse, 407.930.6679, victoriapowers@animalcancercareclinic.com
- Ashley Cosme, Lead Front Desk, 407.930.6679, ashleyrosadocosme@animalcancercareclinic.com
- Sarah Bruch Freese, Practice Manager, 913.244.8860, sarah.bruch@banfield.com
- Emma Collazo, Supervisor, 407.204.2900, emmacollazo@optum.com
- Royal Long, III, Supervisor, 925.209.4486, royallong@wellsfargo.com
Certification
- FearFree Certified, - January 2024
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Veterinary Assistant
New Day Veterinary Care
06.2022 - Current
Client Services / Internal Medicine V.A.
Animal Cancer Care Clinic
08.2021 - 04.2022
Patient Coordinator
Banfield Pet Hospital
08.2018 - 02.2020
Pharmacy Help Desk
UnitedHealth Group
10.2016 - 08.2018
Online Banker & After-Hours Fraud Representative
Wells Fargo
11.2015 - 04.2016
No Degree -
Penn Foster College
Biotechnology Laboratory Sciences -
Valencia College
Nursing -
Santa Rosa Jr. College
Performing Arts -
Santa Rosa High School
- FearFree Certified, - January 2024
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