Summary
Overview
Work History
Education
Skills
References
Hobbies and Interests
Personal Information
Languages
Certification
Timeline
Generic

Eleena Ortega

Cumming,United States

Summary

A strong work ethic, known for high productivity and the ability to complete tasks swiftly. Possess specialized skills in customer service, task management, and critical thinking. Excel in communication, empathy, and problem-solving, ensuring positive outcomes in customer interactions. Approach each challenge with patience and a solution-focused mindset, contributing to team success and customer satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food service

Mod Pizza
Cumming, United States
11.2022 - 01.2024
  • Greeted customers warmly, swiftly assessed needs, and processed payments accurately. Maintained a spotless work environment, enhancing customer satisfaction.
  • Implemented creative solutions to streamline food service processes, boosting operational efficiency and customer throughput during peak hours.
  • Fostered a cohesive team environment, sharing best practices and supporting colleagues to ensure smooth service delivery and positive customer experiences.
  • Consistently met and exceeded sales targets by upselling menu items and providing exceptional customer service, contributing to overall revenue growth.
  • Meticulously followed food safety protocols and hygiene standards, maintaining a perfect health inspection record and safeguarding customer well-being.

Hostess

Wild Wing Cafe
Cumming, United States
09.2019 - 11.2021
  • Warmly welcomed guests, managed reservations, and coordinated seating arrangements, enhancing customer satisfaction and streamlining restaurant operations.
  • Optimized table turnover rates, reducing wait times and increasing customer throughput during peak hours, contributing to improved revenue.
  • Worked closely with wait staff and kitchen team to ensure smooth service flow, resolving issues promptly and maintaining a positive dining atmosphere.
  • Maintained accurate reservation logs and guest preferences, enabling personalized service and fostering customer loyalty.
  • Assisted in training new staff members, sharing best practices and contributing to a cohesive, high-performing front-of-house team.

Education

Highschool - psychology, writing, typing

Forsyth Central Highschool
Cumming, GA
05.2021

Skills

  • Good at writing
  • Quick learner
  • Friendly and helpful
  • Complex problem solving
  • Issue and conflict resolution
  • Strong work ethic
  • Organized
  • Multitasker
  • Works well in a team
  • Inventory
  • Merchandising
  • Training
  • Monitoring
  • Motivated
  • Creative
  • Sales expertise
  • Analytical thinking
  • Computer skills
  • Complaint resolution
  • Market awareness
  • Time management abilities
  • Effective communication

References

  • Damian Matthews, Mod Pizza, 770-710-2199
  • Nicholas Vayntrub, Mod Pizza, 516-659-2971

Hobbies and Interests

  • I love photography especially nature
  • I play the trumpet and I love music
  • I love to watch old films
  • I do a lot of writing in my free time
  • I love to make baked goods
  • I dabble in painting as well

Personal Information

Name: Eleena Ortega 

Age: 22

phone: 470-448-7753

address: 2745 Wynbrookbend Cumming Ga 30040

Languages

English
Native/ Bilingual
ASL
Limited

Certification

Content Moderation Foundation Certificate

Issued by Moderation Gateway

located in the United Kingdom

Date issued April 10th 2025

Timeline

Food service

Mod Pizza
11.2022 - 01.2024

Hostess

Wild Wing Cafe
09.2019 - 11.2021

Highschool - psychology, writing, typing

Forsyth Central Highschool

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Eleena Ortega