Summary
Overview
Work History
Education
Skills
Careerstrengths
Spokenlanguages
Personal Information
Hobbies and Interests
Disclaimer
Timeline
ELEENA SAMUEL

ELEENA SAMUEL

Richmond Hill,NY

Summary

Accomplished customer service professional with a proven track record of delivering outstanding service To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

ADMIN/CUSTOMER SERVICE & WAREHOUSE REPRESENTATIVE

STORAGE PLUSE
04.2024 - Current
  • Improved warehouse efficiency by streamlining inventory management processes and implementing organized storage systems.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to telephone, email and in-person inquiries regarding reservations, storage information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Checked guests in out of storage, made reservations, and processed payments.
  • Managed front desk maintenance of client records and lab data.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Established strong rapport with returning guests while building new connections with first-time visitors.
  • Collaborated with warehouse and maintenance departments to ensure rooms were ready in a timely manner.
  • Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
  • Resolved guest complaints by addressing issues with rooms promptly.
  • Coordinated with sales department to identify potential leads from incoming inquiries.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

STORE MANAGER

TOTAL BY VERIZON
11.2023 - 02.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.

ADMIN & FRONT DESK MANAGER

MICROTEL INN AND SUITES BY WYNDHAM
08.2023 - 11.2023
  • Outgoing and self-driven Front Desk manager skills
  • Answering customer questions, offering customer support, guiding and advising customers, keeping the front office clean
  • Manage bookings and appointments schedules, and ensure that the reception area is professionally maintained
  • Training and supervising the front office staff
  • Setting and maintaining work schedules
  • Handles guests' complaints
  • Files documents
  • Receives deliveries.

STORE MANAGER

DUCKIN BEER/WINE & GAS STORE
06.2022 - 07.2023
  • Developing store strategies to raise customer's pool expand store traffic and optimize profitability
  • Meeting sales goals by training, motivating, and providing feedback to store staff, Ensuring of high levels of customer satisfaction through excellent service.

DATA ENTRY SUPERVISOR

MAJID AL FUTTAIM
12.2020 - 05.2022
  • Collect and assign data to upload in the production application of MAF and maintain accurate details of products for all the brands etc
  • (APPERAL, ALSHAYA GROUP) Images and categories mapping in Excel to upload in production site for all types of brands Maintain periodic inventory and stock updates in production site Responsible for organizing files, collecting and managing data to be entered into the spreadsheet templates Manage and maintain effective record keeping Perform any other related duties as assigned.

ADMINISTRATION SUPERVISOR

BUSHIRI CONSULTANT DMCC
01.2018 - 10.2021
  • Prepare Dubai Free zones and outside Dubai Free zones quotations and invoices for the new business setup as per stakeholder requirements
  • Email correspondence with clients, Bankers, Auditors, Free zones authorities Opening corporate and personal bank accounts for stakeholders
  • Developing and implementing strategies to increase revenue and market share for prospective stakeholders, setting up new businesses and register for company formation and trade license renewals
  • Supporting the team in establishing onshore and offshore company and branch formation for SMEs, MNCs, entrepreneurs and start-ups to create onshore entities in the form of Limited Liability Companies (LLC), Foreign Branch Offices, and Representative Offices Responsible for providing the clients with advice and guidance on how best to obtain required documentation for the business setup and how to complete this process smoothly
  • Prepare documents for new resident visa application.

ADMINISTRATIVE/TECHNICAL SUPPORT OFFICER

BMTRADA VENTURES, UK BASED ISO CERTIFIED EXOVA
02.2016 - 12.2018
  • Provide Administrative, Clerical and Technical support to operations department
  • Prepare and send a quotation/LPO for Q Mark Labels and COC (Certificate of Compliance) as per client's request
  • Print Q-Mark (Fire Rated Door) Sticker Labels as per client's signed quotation, Prepare LPO and templates to vendor for metal Labels (Aluminum and Stainless Steel)
  • Receive signed Contracts for Renewal and Initial from Sales and Marketing; Create record for initial client and transfer file to accounts department for invoicing
  • Coordinates and forward to Accounts the received signed contract/quotation from Sales and Marketing Department
  • Receives issued Certificate from U.K Head office; Print the Certificate Pack; prepare the Certificate Release Form and coordinate payment status with accounts department before dispatching soft copy of Certificates pack to clients
  • Prepare LPO and Internal Requisition Form as required
  • Organizing and arrange the schedule and travel for management and Auditors as per their appointments
  • Update Q-Mark Controlled Label Register
  • For Basic Food Hygiene Certificates Send Communication and Training Attendance Sheet to Dubai Municipality (DM) and visit DM Office for attestation
  • For Q-Mark and FSC/PEFC, Prepare Awareness, Draft and Print Training Certificates and dispatch to clients
  • Coordinate with Core Suppliers and update list of Global Assessment every quarterly
  • Other Operations/ Technical and Management Task as required by the Management
  • Interact with clients through email/ phone /Walk in Clients.

Education

Bachelors - Information Technology & Business Administration

Manipal Academy of Higher Education (MAHE University)

Skills

  • Microsoft Excel
  • Word
  • PowerPoint
  • Perfect Gym Management (PGM - ERP)
  • SharePoint
  • Adaptability and Flexibility
  • Effective Communication
  • Organizational Skills
  • Team Collaboration
  • Warehouse Safety
  • Workplace Cleanliness
  • Operating Systems Proficiency
  • Customer Communication and Empathy
  • Desktop support
  • Microsoft Outlook
  • Business Development
  • Friendly and Patient

Careerstrengths

  • Analytics: Solutions-oriented and proactive at analyzing processes and customer feedback to identify opportunities to improve service standards and resolve complex problems. Able to leverage strong logical and creative thinking skills to predict project outcomes, control risk, and lay groundwork for success.
  • Communications: Easily communicates both orally and in writing with peers, supervisors, clients, and stakeholders. Employ active listening and mediation skills to identify requirements and build consensus.
  • Leadership and Teamwork: Willingly assumes leadership of team projects, promoting collective success through open dialogue, goal setting, informed decision-making, providing constructive criticism, and immediately addressing potential conflicts to prevent escalation.
  • Technical Proficiencies: Solid command of Microsoft Office Suite. Able to swiftly learn and apply emerging technologies.

Spokenlanguages

  • English
  • Hindi
  • Punjabi

Personal Information

  • Title: CLIENT SERVICE/BUSINESS ADMININSTRATION
  • Nationality: Indian
  • Marital Status: Single

Hobbies and Interests

  • Travel & Site Seeing
  • Listening to Music
  • Interact and Socialize
  • Try different taste of cuisines
  • Engaging in sports activities
  • Health & Fitness

Disclaimer

I hereby declare that all information provided above is to the best of my knowledge

Timeline

ADMIN/CUSTOMER SERVICE & WAREHOUSE REPRESENTATIVE - STORAGE PLUSE
04.2024 - Current
STORE MANAGER - TOTAL BY VERIZON
11.2023 - 02.2024
ADMIN & FRONT DESK MANAGER - MICROTEL INN AND SUITES BY WYNDHAM
08.2023 - 11.2023
STORE MANAGER - DUCKIN BEER/WINE & GAS STORE
06.2022 - 07.2023
DATA ENTRY SUPERVISOR - MAJID AL FUTTAIM
12.2020 - 05.2022
ADMINISTRATION SUPERVISOR - BUSHIRI CONSULTANT DMCC
01.2018 - 10.2021
ADMINISTRATIVE/TECHNICAL SUPPORT OFFICER - BMTRADA VENTURES, UK BASED ISO CERTIFIED EXOVA
02.2016 - 12.2018
Manipal Academy of Higher Education (MAHE University) - Bachelors, Information Technology & Business Administration

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ELEENA SAMUEL