Eleesvan Hurst
Northridge,CA
Summary
Dynamic server with extensive experience at Geoffreysmalibu, recognized for exceptional customer service and expertise in cash handling. Proficient in point-of-sale operations and order accuracy, consistently enhancing guest satisfaction. Adept at training new staff and promoting menu items, contributing to a thriving restaurant environment.
Overview
8
8
years of professional experience
Work History
Server
Calabra Rooftop
Santa Monica, CA
06.2019 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Served food and beverages to patrons and confirmed complete orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Trained new employees on restaurant procedures and plating techniques.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server
Geoffreysmalibu
Malibu, CA
05.2017 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Set up tables in between patrons to reduce wait times.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Accurately recorded orders on cash register and point-of-sale system.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu items, describing ingredients and cooking methods upon request.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Recognized by management for providing exceptional customer service.
Education
GED -
Glendale Community College
Glendale, CA06-1995
Skills
- Cash handling
- Point-of-sale operation
- Order accuracy
- Menu knowledge
- Alcohol service
- Customer service
Timeline
Server
Calabra Rooftop
06.2019 - Current
Server
Geoffreysmalibu
05.2017 - Current
GED -
Glendale Community College