Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper
Elegance Gibson

Elegance Gibson

Wahiawa,HI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Caring and skilled passionate about positively impacting programs and helping participants by providing expert support. Familiar with [Customer Service] and always looking for ways to improve operations and personalize assistance. Well-organized and resourceful with a detail-oriented and conscientious approach. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Guide

Assurance
Wahiawa, Hawaii
11.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Provided primary customer support to internal and external customers
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Processed customer adjustments to maintain financial accounts

Cashier

Dollar General
Ellisville, MS
10.2019 - 08.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cashier

McDonald's
Hazlehurst, GA
06.2018 - 12.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cashier

Family Dollar
Uvalda, GA
04.2017 - 12.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

High School Diploma -

Laurel High School
Laurel, MS
05.2017

Some College (No Degree) -

Brewton Parker College
Mont Vernon, GA

Skills

  • Customer Support
  • Remote Customer Support
  • Remote Work
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Call Transfers
  • Information Inputting
  • Customer Inquiry Response
  • Answering Customer Questions
  • Solving Customer Concerns
  • Excellent Attention to Detail
  • Critical Thinking
  • Customer Retention Strategies
  • Upbeat and Positive Personality

Timeline

Customer Service Guide

Assurance
11.2021 - Current

Cashier

Dollar General
10.2019 - 08.2020

Cashier

McDonald's
06.2018 - 12.2019

Cashier

Family Dollar
04.2017 - 12.2018

High School Diploma -

Laurel High School

Some College (No Degree) -

Brewton Parker College

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Elegance Gibson