ELEGANCE GIBSON

Experienced Customer Service Professional with 6+ years in delivering exceptional service and fostering strong customer relationships. Adept at effectively addressing inquiries, resolving issues, and ensuring overall customer satisfaction. Highly skilled in active listening, problem-solving, and efficient multitasking to meet and exceed organizational expectations. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Microsoft Office 365, Google Suite, Mac, Microsoft Windows

• Conflict Resolution, Demonstrated the ability to remain calm and composed during tense situations, facilitating effective conflict resolution. Employed active listening techniques to fully understand the perspectives and concerns of all parties involved in conflicts
• Medical Terminology, Proficient in medical terminology, including knowledge of anatomy, physiology, and common medical procedures. Maintained up-to-date knowledge of medical terminology changes and advancements through continuous learning and training opportunities
• Time Management, Prioritized tasks based on urgency and importance, allocating time and resources efficiently to maximize productivity. Adapted quickly to changing priorities and unexpected challenges, maintaining a flexible and organized approach to time management.