Eleice Brodbeck

• Recommended relevant life insurance products and solutions, referring members who needed financial advice to the appropriate department for comprehensive support.
• Monitored legislative initiatives that could impact the economy, society, and personal financial situations, staying informed to better assist members.
• Utilized effective questioning techniques to uncover significant life events and assess members' financial situations and goals for tailored recommendations.
• Documented relevant member information accurately and securely, ensuring confidentiality and compliance with regulations.
• Developed customized life insurance strategies, effectively communicating essential protection advice to members to meet their unique needs.

• Managed all aspects of food service operations, from inventory tracking and procurement to meal preparation and distribution, ensuring compliance with organizational standards and nutritional guidelines for 300-500 personnel per drill weekend.

• Conducted detailed audits of dietary needs, restrictions, and allergen concerns to ensure proper meal planning and mitigate risks of cross-contamination, adhering to safety protocols.

• Coordinated with senior leadership to align meal schedules with military operations, optimizing time management and minimizing disruptions to soldier duties.

• Developed and documented detailed meal plans and recipes based on nutritional analysis, ensuring accurate record-keeping for future reference and compliance audits.

ADMINISTRATIVE EXPERIENCE

• Designed and implemented an efficient record-keeping and document management system to streamline audit processes, ensuring all performance and sales data were accurately tracked and reported for compliance reviews.

• Collaborated with site coordinators, contractors, and service providers to ensure adherence to protocols during vaccine distribution, verifying compliance with established guidelines and maintaining detailed audit trails.

• Assisted in conducting audits of logistical operations for programs, meetings, and events, ensuring documentation was complete, accurate, and in line with internal policies and regulatory requirements.

• Trained and mentored new personnel on auditing procedures, company policies, and compliance standards, reinforcing best practices and promoting adherence to internal controls and regulations.

• Managed routine administrative functions, including phone systems and data entry, utilizing attention to detail to ensure accurate information flow and compliance with procedural standards during internal audits.

• Developed and implemented a structured record-keeping system to improve document management, while monitoring spreadsheets and databases to track, analyze, and report on performance and sales data for accuracy and compliance.

• Coordinated with site coordinators, contractors, and service personnel to ensure adherence to distribution protocols, conducting regular checks to verify compliance with established standards and documenting audit findings.

• Supported audit-related logistical operations for programs, meetings, and events, including agenda preparation and calendar management, ensuring that all records were accurate, complete, and aligned with organizational policies.

• Trained and guided new personnel on auditing processes, company policies, and compliance standards, fostering a culture of adherence to regulatory and internal controls.

• Performed routine administrative functions, including managing a multi-line phone system, and utilized attention to detail to ensure proper call routing, accurate data entry, and adherence to procedural guidelines during audits.

• Ranked in the top 5% of employees for successful de-escalation by employing active listening skills and effective crisis management techniques.
• Monitored performance metrics and collaborated with managers to identify and implement profitability improvement strategies.
• Served as the primary liaison for cross-team projects, facilitating communication with third-party partners to share critical information and support reporting metrics.
• Assisted customers via phone and chat with account management, billing inquiries, and site navigation to ensure a high level of satisfaction.
• Troubleshot system configurations and network settings, resolving technical issues to enhance user experience and operational efficiency.