Eleida Braeckel
Tulsa
Summary
Dynamic Solutions Specialist at Cox Communications with a proven track record in enhancing customer satisfaction and driving revenue growth through effective upselling strategies. Skilled in data management and problem-solving, I successfully streamlined operational processes, resulting in improved productivity and client retention. Committed to delivering exceptional service and fostering strong customer relationships.
Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Solutions Specialist
Cox Communications
08.1994 - 01.2021
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Installed operating systems, set up emails and updated programs.
- Streamlined operational processes and collaborated with management to implement process improvements.
- Communicated complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization.
- Recommended new products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Streamlined client onboarding for faster solution implementation, reducing downtime and increasing productivity.
- Increased records accuracy by effectively maintaining confidential patient databases.
- Trained internal teams on new software applications, empowering them to better serve clients with up-to-date knowledge.
- Inspected products as part of adherence to quality standards.
- Managed diverse projects and resolved complex issues to support timely completion.
- Collaborated with cross-functional teams to troubleshoot issues and provide effective resolutions for clients.
- Conducted thorough analyses of client needs to ensure tailored solutions that addressed unique challenges and goals.
- Established strong partnerships with industry peers and relevant organizations, expanding the company''s network and fostering new opportunities for collaboration.
- Championed a culture of continuous learning, encouraging team members to seek out new skills and knowledge for personal and professional growth.
- Increased revenue by [Number]% to provide top product quality control and eliminate downtown.
- Implemented corrective actions to fix root causes of various issues.
- Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Improved project completion time, utilizing multiple painting materials and processes.
- Streamlined operational efficiencies, executing structural steel painting processes.
- Improved customer satisfaction by identifying and addressing key pain points in the software implementation process.
- Empowered sales teams with targeted product demonstrations that showcased the value of proposed solutions for prospective clients.
- Implemented [Software] program to increase operational efficiency.
- Managed medical record tracking and data communications with efficiency and accuracy.
- Inspected products to provide quality control to maximize revenue.
- Decreased process discrepancies, proactively inspecting performance and site safety while monitoring project status.
- Increased productivity by implementing [Software] programs.
- Monitored project status and productivity while inspecting performances to decrease process discrepancies by [Number]%.
- Improved operational processes by hiring and training personnel to drive ideal productivity.
- Improved office efficiency by effectively managing medical records and data communications.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Optimized productivity by closely monitoring employee performance and ensuring completion of training processes.
- Developed filing and storage systems for patient charts and records to increase accessibility.
- Reduced process lags, monitored employee performance and completed training for new employees.
- Developed improved processes for managing patient charts and records.
- Minimized quality assurance obstacles by effectively managing entry and editing of patient databases.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Created user accounts and assigned permissions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Offered assistance in implementing and developing training programs.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Tested new software and hardware prior to deployment.
- Researched and identified solutions to technical problems.
- Assisted in development of system security protocols.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed and configured operating systems and applications.
- Helped streamline repair processes and update procedures for support action consistency.
Education
Associate of Science - Register Medical Assistant
Bryan Institute of Nurses
51st And Harvard Street09-1987
GED -
Education Service Center
3027 S New Haven Ave Tulsa, Oklahoma 7411408-1982
Skills
- Detail-oriented data management
- Product knowledge
- Customer relationship management
- Creative solutions
- Database maintenance
- Collections management
- Complaint investigation
- Spreadsheet tracking
- Client retention strategies
- Reporting and documentation
- Teamwork
- Teamwork and collaboration
- Customer service
- Retail display setups
- Retail merchandising
- Retail transactions
- Retail sales techniques
- Retail store layouts
- Retail sales
- Retail theft investigations
- Retail sales customer service
- Retail and wholesale sales
- Retail buying
- Retail Sales Experience
- Data entry
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Customer engagement
- Cash handling
- Sales presentations
- Self motivation
- Conflict resolution
- Sales process
- Goal setting
- Professionalism
- Solution selling
- Sales strategy
- Opening and closing procedures
- Time management abilities
- Adaptability
- Sales reporting
- Processing payments
- Problem-solving aptitude
- Order processing
- Sales techniques
- Effective customer upselling
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] by introducing [Software] for [Type] tasks.
Certification
- [Area of certification], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- Licensed [Job Title] - [Timeframe]
Languages
English
Full Professional
Interests
- Gym Workouts
- Swimming
- Passionate about balancing physical health with mental and emotional wellness
- Cooking
- Baking
- I enjoy cooking for friends and family gatherings
- Growing herbs, vegetables, or fruits in home gardens
- I like trying new recipes and food trends
- Gardening
- Music
Timeline
Solutions Specialist
Cox Communications
08.1994 - 01.2021
Associate of Science - Register Medical Assistant
Bryan Institute of Nurses
GED -
Education Service Center
Best customer service of the year
I ws recognized the best customer service for my kindness.
I treat customers as I would like to be treated.
With a smile, patience, and respect.
I care from the beginning to end of contact.
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