Eleiddys Capellan De La Rosa
Perth Amboy,NJ
Summary
Dependable Cashier Assistant trained in register operations, customer engagement and merchandising. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented and helpful when completing changing assignments.
Overview
16
16
years of professional experience
Work History
Cashier Assistant
Wine Chateau
Metuchen, NJ
04.2023 - Current
- Greeted customers and provided assistance in locating items.
- Organized shelves and displays to maintain an orderly appearance of the store.
- Processed returns and exchanges according to store policies.
- Issued receipts, refunds, credits or change due to customers.
- Informed customers about current promotions such as discounts on certain products or services offered by the store.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change.
- Assisted with pricing merchandise for sale in store.
- Promoted store cleanliness by keeping track of trash can levels and emptying when full.
- Greeted customers promptly and responded to questions.
Comercial Banking Advisor
Banco BHD
Santo Domingo Pueblo, Dominican Republic
02.2015 - 01.2024
- Reviewed credit applications for accuracy before submitting them for approval.
- Provided comprehensive advice on a range of banking products including loans, mortgages, savings accounts, investments and insurance.
- Managed client portfolios by monitoring performance and making recommendations based on market conditions and individual circumstances.
- Generated sales leads through networking activities such as attending events or contacting potential customers.
- Analyzed customer's financial situations to determine the best options for meeting their needs.
- Built relationships with customers by providing excellent customer service.
- Responded promptly to customer complaints by resolving issues efficiently and effectively.
- Consulted with clients to assess and meet short- and long-term financial goal.
- Grew assets under management through referrals and new business opportunities.
- Provided ongoing financial advice and adjustments in response to life changes, market fluctuations, and economic trends.
- Adhered to all internal controls established by the bank's compliance department.
Personal Banking Advisor
Banco BHD
Santo Domingo Pueblo, Republica Dominicana
06.2011 - 01.2015
- Reviewed existing customer portfolios regularly and recommended adjustments when necessary.
- Researched market trends in order to identify opportunities for customers to maximize returns on investments.
- Developed strong relationships with high net worth clients by providing personalized service.
- Assisted with opening new accounts, transferring funds, setting up direct deposits, issuing debit cards.
- Responded promptly to customer inquiries regarding banking products or services via phone, email, or face-to-face meetings.
Personal Banker
Banco BHD
Santo Domingo, Dominican Republic
01.2010 - 06.2011
- Conducted account openings and closings for clients.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Researched customer inquiries and reported findings in a timely manner.
- Participated in training sessions regarding new banking products or services.
- Provided customer service to clients, including answering questions and resolving issues.
- Processed loan applications according to established guidelines.
- Advised customers on various financial products available from the bank.
- Promoted additional bank services through personal contact with customers.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Followed operational standards, promoting security, risk management and compliance.
Cashier
Banco BHD
Santo Domingo, Dominican Republic
05.2008 - 06.2010
- Balanced daily transactions on a computerized point-of-sale system.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Master's Degree in Management and Productivity - Business
Universidad Apec
Dominican Republic09-2015
Postgraduate Course in Senior Business Management - Business
Universidad Apec
Dominican Republic10-2014
Degree in Marketing - Sales And Marketing Education
Universidad Autonoma De Santo Domingo
06-2011
Skills
- Productivity Standards
- Relationship Building
- Flexible Schedule
- Teamwork and Collaboration
- Financial Reporting
- Reporting and metrics
- Customer Service
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Cashier Assistant
Wine Chateau
04.2023 - Current
Comercial Banking Advisor
Banco BHD
02.2015 - 01.2024
Personal Banking Advisor
Banco BHD
06.2011 - 01.2015
Personal Banker
Banco BHD
01.2010 - 06.2011
Cashier
Banco BHD
05.2008 - 06.2010
Master's Degree in Management and Productivity - Business
Universidad Apec
Postgraduate Course in Senior Business Management - Business
Universidad Apec
Degree in Marketing - Sales And Marketing Education
Universidad Autonoma De Santo Domingo