Eleina Flynn
Perry,GA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Front Office Manager
SenseAbilities, Inc.
01.2018 - 01.2024
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Prepared agendas and took notes at meetings to archive proceedings.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Optimized clinic workflow by developing efficient communication systems between front office staff, technicians, and clinicians.
- Facilitated seamless coordination between front office staff and medical team members, resulting in a well-organized clinic operation.
- Improved efficiency in the clinic by delegating tasks appropriately among front and back office staff members.
- Promoted efficiency within the clinic by assisting with front office duties such as answering phones, directing patients, and managing paperwork when needed.
- Oversaw the training and onboarding of new front office staff, ensuring a thorough understanding of job responsibilities and clinic procedures.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Contacted providers, state agency offices and applicants to obtain information and records needed to conduct comprehensive clinical review of case and final determination.
- Oversaw front office activities, handling daily escalations and evaluating client requests.
- Supervised administrative functions of scheduling, billing, inventory management, front desk reception and office security.
- Interviewed, hired, coached, and developed front office associates.
- Coordinated smooth front office operations to effectively serve more than 200 clients each day.
Paraprofessional-SPED
Houston County Board Of Education
07.2009 - 01.2018
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Contributed to increased student retention by providing academic support and mentoring during after-school programs.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Reported on student progress, behavior, and social skills to parents.
- Managing 8-10 students at a time to keep them on schedule.
Education
Bachelor of Science - Psychology
Georgia College And State University
Milledgeville, GAHigh School Diploma -
Warner Robins High School
Warner Robins, GA05.1993
Skills
- Workflow Coordination
- Spreadsheet Tracking
- Data Entry
- Skilled in Microsoft Excel
- Staff Management
- Scheduling and Calendar Management
- Records Management
- Listening Skills
- Customer Relations
- Customer Service
- Administrative Support
- Employee Supervision
- Relationship Building
- Exceptional communication
- Problem-solving abilities
- MS Office
References
Mikayla Burke
Clinic Director-SenseAbilities, Inc.
478-333-6363 Ext. 4
mburke@senseabilities.net
Emily Crawford
Occupational Therapist-SenseAbilities, Inc.
478-714-1582
singletaryemily95@gmail.com
Chandler Edge
Owner/COTA- Beyond Measure Pediatric Clinic
706-436-2430
Timeline
Front Office Manager
SenseAbilities, Inc.
01.2018 - 01.2024
Paraprofessional-SPED
Houston County Board Of Education
07.2009 - 01.2018
Bachelor of Science - Psychology
Georgia College And State University
High School Diploma -
Warner Robins High School
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