Elemine Sy

As a Banker I do own a lot of responsibilities and help people manage their money and help them meet their goals and needs. These duties include.

· Opening new accounts for client, such as checking, saving, money market,

· Manage debit card transaction, lock, and unlock debit card, close and order new debit card, place travel notification and spending and balances inquiries

As a banker it is part of responsibilities to assist with deposit reviews

· Place hold on check if subjected additional review

· Release hold if item met requirement

· Restrict account if item confirmed fraud

As a banker its part of my duties to file disputes such as

· Debit card disputesu8uu

· Checks disputes

· ACH disputes and all other types of disputes, include waiving fees if needed

As a banker its part of my duties to assist with loans such as

· Standby cash

· Credit cards

· Installment loan including boats and cars

· Take loan payments and pay off loan, interest payment

· Submit document when item paid off

· Submit lien release and have it sent to customer

· Request tittle release for client after car loan or boat paid off.

• Assist customers with internet & voice
• Troubleshoot equipment modem and router
• Activate equipment
• Place order and ship equipment to client residence
• Upgrade and downgrade plans
• Enroll new customer and sale Spectrum products
• Handling streaming and cable channel
• Add and remove unnecessary channels needed
• Set up an appointment for technician visit

As a spectrum representative it is part of my job to assist customer with their cable services

• Determine what best plan fit cx need, TV, select, TV silver, and TV gold
• Add and remove channel
• Transfer services
• Cost of packages

As an HRM, my responsibilities are including

• Hiring and recruiting employees
• Manage the stuffing process including interviewing, hiring, and onboarding
• Develop training materials and performance management programs to help employees understand job better
• Ensure job description up to date and complaint with all local and federal guideline
• Investigate employee’s issues and conflicts and bring them to resolution
• Help them understand better company benefits and pays
• Assist employees on every matter and create good atmosphere for them

· As a Senior Specialist III

· My duties is to handle escalated calls for other representatives

· Managed deposit reviews and took applicable measures such as placing hold on checks, release, restrict, and unretract accounts.

· Handled customer disputes and escalations to proper departments

· Managed Electronic Money Movement (EMM) skilled such as, wires, quick pays, ach credit, ach, debit, and bill payments

· Managed customer accounts and prevented fraudulent activities by blocking online access and restoring access when conditions are met.

· Terminate customer when committed fraud

· Cite BIC Bank initiate closure due to fraud

· Aid customers in the office and outside office

· Ensured the most up-to-date customer information in the system.

· Schedule and coordinate meetings

· Participate in recruitment and dismissal processes

· Performed DOT inspection for trailers and tractors.

· Received cash, checks, and completed credit card transactions from customers

· Disbursed funds and recorded financial transactions

· Ensured management of daily cash account, check-out counters have enough of money, and resolve customer complains in a positive manner.

As a teacher assistant, I perform several duties everyday; therefore, these duties are, prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations. Present subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods.

• Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers.
• Supervise students in classrooms, halls, cafeterias, schoolyards, and gymnasiums.
• Take class attendance and maintain attendance records. Distribute tests and homework assignments, and collect them when they are completed
• Graded homework, tests, and recorded results using answer sheets or electronic marking devices.
• Enforce administration policies and rules governing students.

· Active listening and understand customer matter are the key in this role

· Explaining customer what products, they need for their grass to make it batter and healthy

· Providing instructions on how to use products

· Assisting customer on other products that are used to help get rid of insect, mouse and bed bags