Elena Abbott
Summary
Detail-oriented and skilled in business credit file interpretation, financial document review, and effective communication with business owners. Reliable attendance record. Been promoted 3 times within 1 year. Obtained a notary certification in 2023. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Experienced professional adept in small business operations, financial analysis, and customer service. Adept at identifying training needs and creating effective training solutions that improve employee performance and productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Title Specialist II
Upgrade
10.2021 - Current
- Conducted employees training sessions on the use of new software, improving team efficiency and productivity
- Shadowed and led 1:1's and difficult conversations with agents on multiple teams
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Review and process loan applications within Auto Loans
- Cross-trained existing employees to maximize team agility and performance
- Onboarded new employees with training and new hire documentation
- Accomplished multiple tasks within established timeframes
- Analyzed title documents to identify potential issues and resolve any discrepancies
- Managed time efficiently in order to complete all tasks within deadlines
- Identified issues, analyzed information and provided solutions to problems
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Gained extensive knowledge in data entry, analysis and reporting
- Learned and adapted quickly to new technology and software applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Supported clients throughout the title application process, providing exceptional customer service and fostering long-term relationships
- Improved department efficiency by implementing strategic filing systems for easy access to critical information
- Maintained compliance with industry regulations by staying up-to-date on relevant laws and guidelines related to title management
- Streamlined workflow processes for increased productivity through effective team collaboration and organization
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Passionate about learning and committed to continual improvement
- Demonstrated respect, friendliness and willingness to help wherever needed
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
Mortgage Underwriter
Bank of America
01.2013 - 10.2021
- Document loan history, respond to customers, investors, vendors and authorized 3rd parties inquires, research and/ or resolve inquires, analyze request per policy and procedures to ensure proper action, and maintain routine transaction per customer
- Accomplished multiple tasks within established timeframes
- Trained staff on operating procedures and company services.
- Discuss and respond to inquiries regarding loan types and terms (i.e. VA, FHA, Conventional, ARM).
- Processed mortgage loans, which included purchases and refinancing of conventional loans and FHA streamlines.
Education
No Degree - Electrician
UEI College
Mesa, AZ01.2023
Skills
- Decision-making
- Ability to effectively handle multiple projects with minimal supervision
- Team leadership Skills
- Punctual
- Logical, analytical thinking ability
- Integrity
- Data Entry
- Research and Analysis
- Records Analysis
- Identifying the root cause of the problem
- Tableau Proficient
- Staff Training
- Experienced in verifying business credentials via government databases
- Training solutions development
- Excellent Oral and Written Communication
- Excellent communication, partnership, and presentation skills
- Audience Engagement
- Notary Public Certification
- Knowledge of general accounting principles/procedures
- Underwriting Guidelines Understanding
- Fraud Detection Skills
- Title Examination Expertise
- Deadline Oriented Approach
- Critical Thinking
- Relationship Building
- Corporate Training Programs
- Coaching Techniques
- Ethical Leadership
- Coaching and Mentoring
- Organizational Development
- Training Program Development
- Dependable and Responsible
- Theatrical Performance
- Experience with Gmail, Adobe Acrobat, Microsoft Office Suite, Salesforce, and able to learn new programs or software quickly
Proficient with Microsoft Word, Excel and Outlook
Certification
- Notary Certification
Timeline
Title Specialist II
Upgrade
10.2021 - Current
Mortgage Underwriter
Bank of America
01.2013 - 10.2021
No Degree - Electrician
UEI College
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