Elena Acuna
Orlando
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Associate Underwriting Services position. Highly organized and detail-oriented with great customer service skills. Excellent communication and interpersonal skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Proactive and goal-oriented professional known for reliability and adaptability, with a fast-paced capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Part Time Processor
Smart International Title, LLC
01.2025 - 06.2025
- Communicated with customers to resolve common title issues.
- Compiled Data information of buyers, sellers, agents, lenders...all parties involved for each file.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Checked signatures and legal descriptions for accuracy and integrity.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Managed real estate closing process in compliance with applicable standards and legal requirements.
- Opened incoming orders and set up escrow files within the hour of receiving purchase agreement.
- Followed-up on status of releases, policies, and return of recorded documents.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
Security Officer
St.Moritz Security
09.2024 - 01.2025
- Patrolled facility grounds, parking lots, and perimeter areas regularly; inspected security systems to determine efficiency and evidence of tampering.
- Authorized entry into premises by evaluating guest identification and employee credentials while contributing to the development and execution of security policies and procedures.
- Detected and addressed suspicious activity promptly by monitoring security cameras, investigating suspicious persons/vehicles, and contacting appropriate authorities as required.
- Prevented escalations by resolving customer complaints efficiently, complying with safety and security procedures, and reporting incidents to supervisors.
- Leveraged financial management abilities to maintain accuracy in handling cash, counting change, collecting payments, processing transactions, and balancing cash drawers.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported suspicious activities and persons to law enforcement.
Cashier
Burger King
07.2023 - 03.2024
- Operated the cash register efficiently to maintain cash and accuracy while counting change, balancing cash drawers, processing transactions, and customer payments.
- Facilitated timely meal delivery by accurately collecting customers' orders with excellent customer service.
- Facilitated wellness by maintaining the store's cleanliness and adherence to organizational and industry-centric hygiene standards.
- Promoted customer satisfaction by efficiently delivering orders and information on menu items, including ingredients, prices, and promotions.
- Worked flexible schedule and extra shifts to meet business.
- Restocked and organized merchandise in front lanes.
Part Time Processor
Smart International Title, LLC
04.2023 - 01.2024
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Completed data entry tasks with accuracy and efficiency.
- Received and reviewed incoming contracts, addendums.
- Order surveys, HOA estoppels, mortgage payoffs, liens,
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Hialeah Senior High School
Florida06-2020
No Degree - Criminal Justice
Miami Dade College
Miami, FL05-2027
Skills
- Strong customer support skills
- Detail-oriented data management
- Problem Solving Skills
- Reliable and Productive
- Microsoft Excel and Word
- Interpersonal communication
- Teamwork and collaboration
- Multitasking and organizing
- Fast-Pace Learning Abilities
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Part Time Processor
Smart International Title, LLC
01.2025 - 06.2025
Security Officer
St.Moritz Security
09.2024 - 01.2025
Cashier
Burger King
07.2023 - 03.2024
Part Time Processor
Smart International Title, LLC
04.2023 - 01.2024
High School Diploma -
Hialeah Senior High School
No Degree - Criminal Justice
Miami Dade College
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