Elena Agosto
Orange
Summary
Energetic FOH Manager recognized for high productivity and efficient task completion. Skilled in customer service management, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless front-of-house operations and exceptional experiences for guests.
Overview
5
5
years of professional experience
Work History
FOH Manager
The Able Baker
Maplewood
07.2021 - Current
- Managed daily front-of-house operations to ensure smooth service flow.
- Delegated tasks to staff to ensure that daily opening and closing tasks were getting completed.
- Developed training materials for new hires, and conducted new hire orientations.
- Trained and supervised staff on customer service and operational standards.
- Oversaw the training of baristas, and trained baristas.
- Supervised inventory for coffee and tea. Improved par numbers for ordering.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Collaborated with kitchen staff to ensure we had enough products to sell throughout the day.
- Provided ideas to help sell more merch, coffee, and baked goods.
- Managed the daily stock of products on the online store. Responsible for updating the weekly menu change on the website.
- Monitored employee performance to ensure compliance with company standards.
- Developed and implemented customer service standards to ensure consistent quality of service.
Crew Member
Dunkin' Donuts
Bedminster
10.2020 - 06.2021
- Provided great customer service through friendly interactions.
- Handled cash transactions and processed payments accurately.
- Maintained cleanliness and organization of workstations and dining areas.
- Prepared beverages and food items according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Bridgewater Raritan High School
Bridgewater, NJ06-2020
Some College (No Degree) - Criminal Justice
Raritan Valley Community College
Branchburg Township, NJSkills
- Staff management
- Staff training and mentoring
- Customer service
- Effective communication
- Attention to detail
- Assignment delegation
- Policy enforcement
- Inventory management
- Operational efficiency
- Team leadership
- Sales strategies
- Complaint resolution
- Problem solving
- Adaptability to change
- Website design
- Guest relations
- Order accuracy
- POS system operations
Timeline
FOH Manager
The Able Baker
07.2021 - Current
Crew Member
Dunkin' Donuts
10.2020 - 06.2021
High School Diploma -
Bridgewater Raritan High School
Some College (No Degree) - Criminal Justice
Raritan Valley Community College