Summary
Overview
Work History
Education
Skills
Timeline
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Elena Ashcraft

Greenfield,US

Summary

Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.

Overview

18
18
years of professional experience

Work History

Billing and Scheduling Manager

Self Employed /The Next Lawn Care
05.2025 - Current
  • Billing
  • Scheduling
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed and implemented scheduling systems to optimize lawn care service efficiency.
  • Coordinated staff assignments to ensure timely completion of client requests and service delivery.
  • Managed scheduling software to track appointments, services, and technician availability.

Shipping Manager

Robert Half
12.2024 - 06.2025
  • Daily operations of picking, packing, and shipping of merchandise.
  • Pull orders
  • Inventory Control
  • Schedule freight pick
  • Create shipping documents including BOL’s

Shipping Supervisor

Verde LTL
08.2024 - 10.2024
  • Oversee daily operations of picking, packing, and shipping of merchandise.
  • Pull orders and assign to associates
  • Report productivity levels
  • Resolve customer service issues promptly, maintaining high customer satisfaction
  • Schedule freight pick
  • Oversee daily operations, boosting efficiency and resolving customer issues, leading to improved service.
  • Create shipping documents including BOL’s

Shipping Manager

Legends Global Merchandising
11.2022 - 07.2024
  • Oversee daily operations, ensuring optimal productivity and efficiency in the shipping department
  • Implement precise order fulfillment processes, resulting in improved accuracy in picking, packing, and shipping
  • Strategically schedule freight pickups, enhancing logistical coordination
  • Resolve customer service issues promptly, maintaining high customer satisfaction
  • Establish and monitor KPIs, fostering employee growth and performance improvement
  • Oversee daily operations, boosting efficiency and resolving customer issues, leading to improved service.
  • Oversaw daily shipping operations, ensuring compliance with safety protocols and standards.

Value Stream Supervisor

Nice-Pak
09.2021 - 11.2022
  • Led training initiatives for skilled associates, fostering a culture of continuous learning and development
  • Mentored Team Leaders, promoting open communication and group decision-making
  • Championed Safety, Quality, and Productivity through innovative continuous improvement processes
  • Managed shift performance, ensuring production results were accurately documented
  • Collaborated with HR, Safety, and Quality departments to uphold associate and product standards
  • Oversaw daily operations to ensure efficient value stream management and workflow optimization.

Branch Manager

Kaman Fluid Power
05.2017 - 09.2021
  • Spearheaded a customer service inside sales team, fostering collaboration and enthusiasm
  • Analyzed and interpreted transaction reports, demonstrating analytical skills
  • Oversaw AP and AR, ensuring detail-focused financial management
  • Acted as an HR liaison, supporting employee relations with an authoritative approach
  • Implemented and enforced company policies and procedures, showcasing innovative problem-solving
  • Elevated branch sales by 15% through strategic leadership and dynamic team coaching
  • Managed branch operations, ensuring compliance with company policies and industry regulations.

Workforce Management Analyst

Anthem
01.2015 - 04.2017
  • Managed real-time queue for multiple phone lines, ensuring smooth operations
  • Generated insightful reports on real-time and historical call volume
  • Conducted comprehensive analysis of weekly, monthly, and yearly volume trends
  • Authored SOPs and training manuals, enhancing team productivity
  • Forecast business trends, enabling proactive staffing adjustments
  • Analyzed workforce data to optimize scheduling and resource allocation.
  • Developed and maintained forecasting models for operational efficiency.
  • Collaborated with cross-functional teams to implement process improvements.

WFM Coordinator / Project manager

Stericycle
06.2007 - 01.2015
  • Pioneered the successful deployment of WFM, showcasing project management prowess and visionary leadership
  • Elevated team efficiency by implementing strategic staffing and scheduling, achieving optimal occupancy
  • Bridged the gap between benefits and HR, fostering enhanced internal communication and streamlined processes
  • Applied analytical acumen to scrutinize business trends, informing strategic decision-making
  • Directed a diverse team of 50, cultivating a supportive, results-driven work environment
  • Implemented an innovative scheduling system, minimizing manual effort and boosting efficiency
  • Led 50-strong team to innovate & launch key projects, setting new efficiency standards.
  • Other Management Positions held
  • The Home Depot
  • Steak N Shake
  • Pizza Hut

Education

Bachelor of Arts - Business Management with a concentration in Human Resources

American InterContinental University
Schaumburg, IL
01-2014

Skills

  • Conflict resolution expert
  • Technical Support
  • Warehouse Management
  • Team leadership
  • Verbal and written communication
  • Interactive communication skills
  • Warehouse operations
  • Microsoft Excel
  • Transportation planning
  • Supply chain optimization
  • Shift planning
  • Time management
  • Customer relations
  • Team supervision

Timeline

Billing and Scheduling Manager

Self Employed /The Next Lawn Care
05.2025 - Current

Shipping Manager

Robert Half
12.2024 - 06.2025

Shipping Supervisor

Verde LTL
08.2024 - 10.2024

Shipping Manager

Legends Global Merchandising
11.2022 - 07.2024

Value Stream Supervisor

Nice-Pak
09.2021 - 11.2022

Branch Manager

Kaman Fluid Power
05.2017 - 09.2021

Workforce Management Analyst

Anthem
01.2015 - 04.2017

WFM Coordinator / Project manager

Stericycle
06.2007 - 01.2015

Bachelor of Arts - Business Management with a concentration in Human Resources

American InterContinental University
Elena Ashcraft